Senior Manager, Research & User Intelligence

Capital One Financial

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
McLean, VANew York, NYRichmond, VA
Salary
$200,700–$229,100 / yr
Posted
24 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $218k
This role $215k
$165k most similar roles pay here $267k

This role pays more than 54% of similar roles. Most pay $180,000–$256,987 — the shaded band above. At the midpoint, this role pays about $215k versus about $218k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 998 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 992 roles with salary data.

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View all roles at Capital One Financial

At a glance

TL;DR · Senior Manager, Research & User Intelligence

Senior Manager, Research & User Intelligence serves as an individual contributor within the Experience Design organization to accelerate learning velocity for complex product domains. This role involves defining and executing research programs that provide a behavioral lens to technical infrastructure, data-heavy platforms, and front-end consumer applications. The successful candidate will build scalable frameworks, manage continuous discovery programming, and develop automated research workflows using AI tools like Gemini and Claude. Day-to-day responsibilities include conducting multi-method research with diverse cohorts, performing data triangulation of behavioral analytics and qualitative insights, and tracking domain-specific UX metrics to inform product roadmaps. Key competencies required include mastery of human factors, information architecture, interaction design principles, and the ability to translate complex findings into compelling narratives for stakeholders while navigating ambiguity in high-stakes environments to solve intricate technical and business problems.

What you'll do

  • Design and execute research programs that provide actionable insights for product roadmaps across complex domains.
  • Conduct multi-method research using qualitative and quantitative data triangulation with diverse user cohorts.
  • Establish scalable data acquisition mechanisms to build a collective body of usable user intelligence.
  • Execute rapid testing, including discovery, concept, content, and usability tests within the development lifecycle.
  • Partner with data scientists and designers to identify, track, and analyze domain-specific UX metrics.
  • Translate complex behavioral findings into compelling narratives for senior stakeholders to drive decision-making.
  • Develop automated research workflows and platforms to accelerate learning velocity across product teams.

What we're looking for

  • At least 4 years of professional experience in User Experience Research, Data Science, or Customer Experience Research.
  • At least 4 years of experience aggregating, collecting, and analyzing quantitative and qualitative data.
  • At least 3 years of experience autonomously leading multi-stakeholder projects or research programs.
  • 5+ years of experience in User Intelligence, Human Factors, or behavioral data analysis (preferred).
  • Experience leading research in enterprise settings (preferred).
  • History of leading small to medium teams of researchers (preferred).
  • Experience conducting structured, quantitative jobs-to-be-done studies (preferred).
  • Advanced degree in Human Factors, HCI, Statistics, Data Science, or Behavioral Economics (preferred).

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