below marketmost similar roles pay hereabove market
This role pays more than
57%
of similar roles. Most pay
$177,250–$214,900
— the blue band above.
At the midpoint, this role pays about
$195k
versus about
$196k
for comparable roles.
Based on 240 similar postings.
Employer
About Capital One Financial
Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking
Capital One Financial currently has
2309 open roles
on FindRole.
Listed pay typically runs
$197,300–$225,100
across 1162 roles with salary data.
Senior Manager, Product Management - Workforce Management Tools joins the Workforce & Intelligent Routing platform team to lead the product management group. This hands-on leadership role involves owning the end-to-end workforce management product suite, including forecasting, capacity planning, schedule generation, and real-time operations. The manager will set the product strategy, mentor a team of product managers, and manage external vendor relationships while navigating technical and operational tradeoffs. Key responsibilities include cleaning up data pipelines, resolving architecture tradeoffs with tech leads, and ensuring scalable data integration across enterprise teams. The role requires proficiency in human-centered design, business-focused execution, and technology-driven innovation. The work focuses on building tools that power Card Servicing by ensuring agents have fair schedules and customers are connected to the right support at the right time.
Set a clear product vision and long-term roadmap for the Workforce Management platform.
Coach and mentor a team of Product Managers to drive high standards and measurable outcomes.
Own the core scheduling, forecasting, and capacity planning tools to improve operational efficiency.
Translate technical and security requirements for external vendors and align internal plans with vendor roadmaps.
Partner with Tech Leads to resolve architecture tradeoffs and ensure smooth live deployments.
Integrate workforce data across Enterprise Data and Tech teams to ensure scalability.
Translate complex platform constraints into clear business terms for senior leadership.
What we're looking for
Must have a Bachelor's or Master's degree in a quantitative field, Business, Marketing, or a Bachelor's degree in any field with 4 years of Product Management experience.
Must have experience leading and coaching a team of Product Managers.
Must be able to own end-to-end product strategy, roadmap, and delivery for a workforce management suite.
Must be able to manage external vendors and translate technical and security needs.
Must be able to partner with Tech Leads to resolve architecture tradeoffs and data pipeline issues.
Must be able to communicate complex platform constraints to senior leaders in clear business terms.
Experience translating business strategy and analysis into consumer-facing digital products (preferred).
Data Pipelines
Architecture
Capacity Planning
Demand Forecasting
Vendor Management
Analytics
Statistics
Operations Research
Information Systems
Digital Products
GenAI
Conversational AI
Data Infrastructure
Fraud Models
Workforce Management
Product Roadmap
Data Strategy
Analytics
Statistics
Operations Research
Information Systems
Digital Products