Senior Manager, Product Management, Workforce Management Tools

Capital One Financial

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
McLean, VARichmond, VAChicago, ILNew York, NY
Salary
$182,500–$208,300 / yr
Posted
14 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $198k
This role $195k
$153k most similar roles pay here $243k

This role pays more than 52% of similar roles. Most pay $175,500–$220,687 — the shaded band above. At the midpoint, this role pays about $195k versus about $198k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 998 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 992 roles with salary data.

Most-posted roles

View all roles at Capital One Financial

At a glance

TL;DR · Senior Manager, Product Management, Workforce Management Tools

Senior Manager, Product Management - Workforce Management Tools joins the Workforce & Intelligent Routing platform team to manage the end-to-end workforce management product suite. This role involves leading a team of Product Managers while overseeing critical functions including demand forecasting, capacity planning, schedule generation, and real-time operations for Card Servicing. The successful candidate will define the product roadmap, mentor staff, manage vendor relationships, and collaborate with technical leads to resolve architecture tradeoffs and data pipeline issues. Key responsibilities include translating complex platform constraints into business terms and ensuring workforce data is integrated across enterprise systems. The role requires a human-centered, business-focused, and technology-driven approach to solve problems related to agent scheduling and customer connection. Candidates should possess skills in product strategy, portfolio prioritization, and cross-functional leadership to improve operational efficiency and employee experience within the card servicing domain.

What you'll do

  • Define the long-term vision and roadmap for the Workforce Management product suite.
  • Coach and mentor a team of Product Managers to drive measurable outcomes.
  • Manage core tools for forecasting, capacity planning, schedule generation, and real-time operations.
  • Translate technical requirements into actionable plans for external vendors and internal stakeholders.
  • Partner with Tech Leads to resolve architecture tradeoffs and improve data pipelines.
  • Balance immediate operational demands with long-term platform health and technical dependencies.
  • Integrate workforce data across Enterprise Data and Tech teams to ensure scalability.
  • Communicate complex platform constraints and business goals to senior leadership.

What we're looking for

  • Must have a Bachelor's or Master's degree in a quantitative field, Business, Marketing, or a related field.
  • Alternatively, must have a Bachelor's degree in any field and at least 4 years of Product Management experience.
  • Experience translating business strategy and analysis into consumer-facing digital products is preferred.
  • Ability to lead, coach, and mentor a team of Product Managers.
  • Proficiency in managing product strategy, roadmapping, and portfolio prioritization.
  • Ability to manage vendor relationships and translate technical requirements for external partners.
  • Skill in collaborating with engineering teams to resolve architecture tradeoffs and data pipeline issues.
  • Must be authorized to work in the United States without sponsorship.

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