This role pays more than
54%
of similar roles. Most pay
$177,250–$216,000
— the shaded band above.
At the midpoint, this role pays about
$195k
versus about
$197k
for comparable roles.
Based on 240 similar postings.
Employer
About Capital One Financial
Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking
Capital One Financial currently has
1756 open roles
on FindRole.
Listed pay typically runs
$197,300–$225,100
across 951 roles with salary data.
Senior Manager, Product Management - Back Office Servicing Experiences joins the team responsible for powering back-office operations through technology. This role involves leading two product managers while overseeing the SCRA and Specialty Operations domains to automate complex manual work. You will develop a multi-year roadmap to replace routine processing with AI-driven automation and cloud data solutions, aiming to reduce agent effort in areas like guardianship servicing and payment investigations. The position requires collaborating with cross-functional teams across Risk, Legal, Compliance, and Business Analysis to ensure all experiences are well-governed and scalable. You will be responsible for building end-to-end customer and agent experiences on existing enterprise platforms. Key competencies include human-centered design, business focus, technology-driven problem solving, and transformational leadership to turn complex regulatory requirements into simplified, automated workflows across various lines of business.
Manage and mentor two product managers responsible for critical back-office servicing workflows.
Develop and execute a multi-year roadmap to automate back-office operations using AI and cloud data.
Oversee end-to-end customer and agent experiences for regulatory programs like SCRA and specialty case operations.
Replace manual agent tasks with intelligent automation to streamline routine processing.
Partner with Risk, Legal, Compliance, and Operations teams to ensure all products are compliant and scalable.
Configure and launch user-centric servicing experiences on existing enterprise platforms.
Translate complex operational and regulatory requirements into simplified, automated digital solutions.
What we're looking for
Must have a Bachelor's or Master’s degree in a quantitative field, Business, Marketing, or a Bachelor's degree with at least 4 years of Product Management experience.
Experience translating business strategy and analysis into consumer-facing digital products (preferred).
Ability to lead and grow a team of product managers.
Ability to develop and deliver multi-year roadmaps for automating back-office operations using AI and cloud data.
Proficiency in human-centered design to innovate solutions based on customer needs.
Proficiency in business-focused execution to deliver high-impact outcomes.
Proficiency in technology-driven solution delivery for both near-term and long-term value.
Ability to solve complex problems while mitigating product risks through integrated problem solving.
AI
Gemini
Claude
Google Apps Script
Machine Learning
Data Science
Product Management
Analytics
Software Engineering
Information Systems
Prototyping
Automation Tools