Senior Manager of Infrastructure Engineering

What you'll do

• Lead and coach a globally distributed team delivering voice, telephony, and video conferencing services.
• Provide technical leadership across Cisco voice platforms and Zoom Phone at the SBC, routing, and interconnected layers.
• Establish standards for AI-assisted workflows to ensure traceability, auditability, and alignment with security and risk expectations.
• Own operational service quality through incident management, reliability metrics, trend analysis, and continuous improvement.
• Represent the end-user experience by identifying impacts and validating usability during projects, migrations, and deployments.
• Partner with business stakeholders and product teams to align requirements, dependencies, and delivery outcomes.
• Drive production readiness, change coordination, and knowledge transfer from project delivery to steady-state operations.

What we're looking for

• Formal training or certification on infrastructure engineering concepts.
• 5+ years of applied experience managing or leading technical teams delivering services across multiple regions and time zones.
• Strong enterprise voice and unified communications knowledge, including Cisco voice, Zoom Phone, Ribbon, SBC/SIP, Amazon Connect, and Movius.
• Experience managing infrastructure engineering teams and leading teams in the safe use of enterprise-authorized AI capabilities.
• Experience collaborating with application owners, product teams, engineering, operations, vendors, and business stakeholders.
• Sound incident management, problem management, technical troubleshooting, and operational risk judgment.
• Clear written and verbal communication, stakeholder management, and the ability to influence decisions without direct reporting authority.
• Experience supporting large, regulated global enterprises or financial services environments (preferred).