Senior Manager, CX Adoption Analytics & Insights Lead

What you'll do

• Establish standards, frameworks, and best practices for adoption measurement and behavioral analytics across all initiatives.
• Track core engagement metrics including active usage, retention, and "Sean Ellis" product market fit testing.
• Analyze telemetry data to identify specific friction points where users drop out of the adoption lifecycle.
• Diagnose root causes for missed targets such as workflow gaps, comprehension issues, or organizational barriers.
• Partner with cross-functional teams to synthesize shared insights on community engagement, learning progress, and communication effectiveness.
• Define and track value-delivery metrics like time saved and error reduction rather than just raw usage counts.
• Provide data-driven recommendations to leadership to influence product decisions and evidence-based business strategies.
• Translate complex analytics into clear reports that demonstrate the ROI of adoption efforts to executive stakeholders.

What we're looking for

• Bachelor's degree in Data Science, Analytics, Business, Marketing, or a related field.
• 6–8+ years of experience in product analytics, digital telemetry, or marketing growth analytics.
• Proficiency in data visualization tools like Tableau or PowerBI and various product analytics platforms.
• Experience establishing measurement standards, frameworks, and analytical methodologies across multiple teams or business units.
• Proven ability to influence decisions through data storytelling and evidence-based recommendations for non-technical stakeholders.
• Experience designing and measuring user activation funnels, retention cohorts, and Sean Ellis-style testing.
• Ability to diagnose root causes of adoption stalls and translate complex analytics into actionable business value reports.
• Permanent work authorization in the United States is required.