Senior Manager, Customer Lifecycle

FanDuel

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
New York, NY
Salary
$127,000–$159,000 / yr
Posted
103 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $203k
This role $143k
$115k most similar roles pay here $243k

This role pays less than 88% of similar roles. Most pay $176,487–$228,962 — the shaded band above. At the midpoint, this role pays about $143k versus about $203k for comparable roles.

Based on 240 similar postings.

Employer

About FanDuel

FanDuel is a leading online sports betting and daily fantasy sports platform operating across the United States, offering sportsbook wagering, casino games, and horse racing to millions of customers.

FanDuel currently has 42 open roles on FindRole.

Listed pay typically runs $138,000–$188,000 across 42 roles with salary data.

Most-posted roles

View all roles at FanDuel

At a glance

TL;DR · Senior Manager, Customer Lifecycle

The Senior Manager, Customer Lifecycle joins the Customer Marketing team to optimize and grow customer lifecycles while accelerating lifetime value. This role involves leading lifecycle marketing strategies to drive engagement, retention, and reactivation across core CRM programs. The manager will own always-on lifecycle automations, develop incentive and promotional strategies, and translate data into actionable messaging and offers. Key responsibilities include collaborating with Data Science to utilize predictive models for personalization and partnering with Martech, Product, and Loyalty teams to deliver scalable campaigns. The ideal candidate possesses an analytical mindset, experience in cross-functional environments, and proficiency with modern CRM and marketing technology platforms. This role addresses the challenge of delivering personalized, data-driven experiences within a heavily regulated industry, specifically focusing on sports betting and gaming products to improve key performance indicators like value per user.

What you'll do

  • Lead lifecycle marketing strategy to drive engagement, retention, reactivation, and customer lifetime value across core CRM programs.
  • Manage and optimize always-on lifecycle automations by refining targeting, offer strategy, and user experience.
  • Develop incentive and promotional strategies to ensure the right offers reach the right customers at the right time.
  • Partner with Data Science teams to utilize predictive models and insights for personalized targeting and decision-making.
  • Shape the roadmap for advanced targeting and decisioning capabilities to drive measurable business impact.
  • Apply analytical rigor to forecasting, planning, and performance evaluation of all lifecycle marketing initiatives.
  • Translate data and performance insights into actionable strategies across messaging, offers, and customer experience.
  • Execute a structured test and learn roadmap to drive continuous optimization and innovation in marketing programs.

What we're looking for

  • 8+ years of experience in Customer Marketing, CRM, Lifecycle Marketing, or related fields.
  • 3+ years of experience as a people manager in Customer Marketing, CRM, or Lifecycle Marketing.
  • Bachelor’s degree required.
  • Experience working with Data Science or Analytics teams to apply segmentation and predictive models.
  • Familiarity with modern CRM and marketing technology platforms for personalization and automation at scale.
  • Strong analytical mindset to translate customer data into actionable strategies for targeting, offers, and messaging.
  • Proven ability to manage and optimize marketing investment for measurable business outcomes.
  • Experience working in a heavily regulated industry (preferred).

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