Senior Director, Technology Operations

FanDuel

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
New York, NY
Salary
$186,000–$280,000 / yr
Posted
25 days ago
Freshness
Confirmed live today

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $201k
This role $233k
$139k most similar roles pay here $295k

This role pays more than 71% of similar roles. Most pay $156,662–$245,962 — the shaded band above. At the midpoint, this role pays about $233k versus about $201k for comparable roles.

Based on 240 similar postings.

Employer

About FanDuel

FanDuel is a leading online sports betting and daily fantasy sports platform operating across the United States, offering sportsbook wagering, casino games, and horse racing to millions of customers.

FanDuel currently has 42 open roles on FindRole.

Listed pay typically runs $138,000–$188,000 across 42 roles with salary data.

Most-posted roles

View all roles at FanDuel

At a glance

TL;DR · Senior Director, Technology Operations

The Technology Operations Senior Director leads the globally distributed Technology Operations organization, overseeing support across products including Sportsbook, Predicts, Casino, Fantasy, Retail, and Racing. This leadership role involves driving the vision and strategy to evolve operations through an AI-first approach, focusing on proactive service reliability, change and release management, incident response, and continuous improvement. The candidate will build a best-in-class operational model using AI-driven insights and automation to enhance platform stability and reduce deployment friction. Key responsibilities include mentoring engineers, defining OKRs for MTTR and auto-resolution rates, and developing disaster recovery strategies. Required skills include expertise in cloud services like AWS, observability platforms, and technical leadership. The role addresses the challenge of maintaining high availability and scalability within a regulated sports betting and gaming environment while ensuring seamless customer experiences across diverse product offerings.

What you'll do

  • Lead the global Technology Operations organization to ensure platform stability across all FanDuel products.
  • Develop and execute a strategic vision for technology operations using an AI-first approach.
  • Drive the adoption of AI-enabled auto-healing, triage capabilities, and automated workflows.
  • Manage incident response, change management, and proactive service reliability initiatives.
  • Define key performance indicators and success metrics such as MTTR and auto-resolution rates.
  • Champion self-service diagnostic tools to empower teams and reduce manual intervention.
  • Oversee disaster recovery strategies and ensure compliance with industry regulations.
  • Serve as a bridge between technical operations and business leadership to inform product roadmaps.

What we're looking for

  • Bachelor’s or master’s degree in computer science, engineering, or related fields.
  • Relevant industry certifications such as ITIL, CIM, or PMP (preferred).
  • Strong leadership and team management skills with a track record of building high-performing teams.
  • Ability to communicate complex technical information clearly to non-technical stakeholders.
  • Strong understanding of cloud services and observability platforms like AWS.
  • Knowledge of sports or experience working in regulated industries (preferred).
  • Ability to work nights, weekends, holidays, and be on call for key events and major incidents.
  • Balance of business acumen and understanding of engineering disciplines.

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