Senior M365 Productivity Systems Analyst

General Dynamics

Confirmed live today High trust
Remote

Quick summary

Work type
Remote
Location
Sudbury, MA
Salary
$126,862–$137,269 / yr
Posted
1 day ago
Freshness
Confirmed live today
Nearby
99+ roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $152k
This role $132k
$111k $195k
below market most similar roles pay here above market

This role pays less than 64% of similar roles. Most pay $123,512–$181,300 — the blue band above. At the midpoint, this role pays about $132k versus about $152k for comparable roles.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1363 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1161 roles with salary data.

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View all roles at General Dynamics

At a glance

TL;DR · Senior M365 Productivity Systems Analyst

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The Senior M365 Productivity Systems Analyst joins the IT team to support national security missions by managing critical defense and intelligence systems. This role involves providing advanced troubleshooting and direct resolution for Microsoft 365 support tickets, specifically focusing on SharePoint Online, Microsoft Teams, and the Power Platform. The analyst will administer the Dynamics 365 environment, manage user security roles, and oversee governance for SharePoint sites and Teams workspaces within a GCC-High tenant. Key responsibilities include implementing compliance policies, coordinating feature rollouts, and creating technical documentation. Required technical skills include experience with ServiceNow cloud environments, Power Apps, Power Automate, and Dataverse. The position also requires utilizing various AI tools to resolve issues and optimizing digital workplace solutions through automation and proactive process improvements.

Skills

Microsoft 365 SharePoint Online Microsoft Teams Power Platform Dynamics 365 Power Apps Power Automate Dataverse ServiceNow GCC-High IT Governance Change Management AI Tools Technical Documentation Troubleshooting

What you'll do

  • Troubleshoot and resolve Microsoft 365 support tickets for SharePoint Online, Teams, and Power Platform.
  • Administer the Dynamics 365 environment, including user management, security roles, and configuration.
  • Design, configure, and manage SharePoint sites, Teams workspaces, and associated governance.
  • Implement and maintain M365 compliance, security, and lifecycle policies within the GCC-High tenant.
  • Serve as a subject matter expert for SharePoint Online to advise stakeholders on best practices.
  • Create and maintain technical documentation and end-user guidance for M365 applications.
  • Monitor M365 health notices and evaluate new features to recommend adoption strategies.
  • Implement automation to streamline administrative tasks and improve process efficiency.

What we're looking for

  • U.S. citizenship is required.
  • Bachelor's degree in IT, Systems Administration, or related field plus 8 years of related experience.
  • Master's degree plus 6 years of related experience.
  • Strong understanding of Microsoft 365 platform administration including SharePoint Online, Teams, and Power Platform.
  • Working knowledge of Dynamics 365 administration including environment management, security roles, and solution deployment.
  • Strong experience with ticket management within a ServiceNow cloud environment.
  • Familiarity with Power Platform components and lifecycle management including Power Apps, Power Automate, and Dataverse.
  • Strong communication skills to translate technical concepts for nontechnical stakeholders and write clear technical documentation.

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