Senior Incident Manager

The Senior Incident Manager joins the Apple Wallet team as a senior individual contributor focused on leading and improving the incident response program. This role involves managing the end-to-end incident lifecycle, serving as an Incident Commander during high-severity events, and driving clear communication to engineering, leadership, and stakeholders. The person will lead post-incident reviews to identify systemic learnings, partner with Problem Management to implement prevention work, and refine response playbooks and escalation paths. Key responsibilities include identifying cross-functional gaps in process, tooling, and observability while coaching a team of incident managers. Required skills include technical fluency, experience with tools like PagerDuty, Slack automation, and Datadog, as well as expertise in root cause analysis and operational metrics like MTTD and MTTR. The role addresses the challenge of maintaining high-availability systems and payment infrastructure.