Senior Hardware Product Quality Manager

What you'll do

• Address customer complaints by developing deep technical expertise in NVIDIA products.
• Track and report key quality metrics to the quality engineering team and management.
• Coordinate and participate in customer audits for NVIDIA HQ and contract manufacturers.
• Lead crisis management by assimilating technical details to provide direction during critical issues.
• Craft customer presentations regarding root cause analysis, risk assessments, and recovery plans.
• Write and review 8D reports for customer consumption.
• Serve as an issue manager to coordinate across multiple engineering teams for timely resolution.
• Coordinate with internal and external engineering teams to root cause customer quality issues.

What we're looking for

• BS or MS degree in electrical engineering, quality, or a related technical field (or equivalent experience).
• 8+ years of demonstrated experience in an electronics customer quality role.
• Experience in customer interface is critical.
• Excellent proficiency with 8D problem solving tools and methods.
• Strong organizational and program management skills with experience coordinating across multiple engineering and business teams.
• Excellent written and oral communication skills with a logical approach to problem solving.
• Proficiency using MS Office software tools and data analytical tools.
• Background in semiconductor manufacturing, SMT, PCBA, or electronics reliability standards (preferred).