Senior Customer Quality Engineer, Data Center Networking Products

Senior Customer Quality Engineer - Data Center Networking Products serves as the primary quality interface for strategic customers within the Data Center, Networking, and AI Infrastructure portfolio. This role manages customer quality scorecards, leads critical escalations, and conducts root-cause investigations to drive field performance improvements across the product lifecycle. The engineer collaborates with cross-functional teams in design, reliability, manufacturing, and operations to resolve technical issues and support new product introductions. Key responsibilities include providing failure analysis, leading executive reviews, and managing quality initiatives like 8D, RCA, FMEA, and Six Sigma methodologies. The role focuses on networking technologies including DPUs, SmartNICs, AI-NICs, high-speed Ethernet adapters, PCIe cards, and AI cluster interconnects. Candidates must possess expertise in semiconductor manufacturing, qualification, packaging, and test operations while supporting hyperscale cloud, OEM, and enterprise infrastructure environments.