Senior Engineer, Interactive Voice Response - AI/ML

GEICO

Confirmed live 2 days ago High trust
Remote

Quick summary

Work type
Remote
Location
Bethesda, MD
Salary
$100,000–$215,000 / yr
Posted
25 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $214k
This role $158k
$81k most similar roles pay here $282k

This role pays less than 85% of similar roles. Most pay $176,937–$251,562 — the shaded band above. At the midpoint, this role pays about $158k versus about $214k for comparable roles.

Based on 240 similar postings.

Employer

About GEICO

GEICO (Government Employees Insurance Company) is one of the largest auto insurers in the United States, offering affordable auto, home, renters, and other personal insurance products. Industry: Insurance

GEICO currently has 68 open roles on FindRole.

Listed pay typically runs $112,500–$230,000 across 68 roles with salary data.

Most-posted roles

View all roles at GEICO

At a glance

TL;DR · Senior Engineer, Interactive Voice Response - AI/ML

Senior Engineer, Interactive Voice Response - AI/ML joins the Service Engineering team to develop large-scale distributed AI applications that power customer self-service across voice, IVR, and chat channels. The role involves designing and deploying multi-agent systems for intelligent decision-making while collaborating with cross-functional teams to translate business requirements into scalable solutions. Key responsibilities include ensuring system reliability through robust architecture, testing, and monitoring in a high-growth environment. The candidate will utilize Python, Java, C++, SQL, and NoSQL databases alongside Docker, Kubernetes, and Azure tools. Required expertise includes experience with LLMs, microservice architectures, REST APIs, and automated testing strategies for event-driven platforms. Technical skills also encompass PowerShell scripting, infrastructure as code, and performance monitoring to solve complex problems in natural language processing, speech recognition, and intelligent automation within the insurance service domain.

What you'll do

  • Design, develop, and deploy large-scale distributed AI applications to power customer self-service across voice, IVR, and chat channels.
  • Build and optimize multi-agent systems to enable intelligent, collaborative decision-making for improved automation.
  • Translate business requirements into scalable AI/ML solutions by collaborating with cross-functional engineering and data science teams.
  • Ensure system reliability, scalability, and performance through best practices in architecture, testing, and monitoring.
  • Implement automated testing strategies including unit, integration, contract, and end-to-end testing for distributed platforms.
  • Maintain production environments using Python, SQL, NoSQL databases, and container orchestration tools like Docker and Kubernetes.
  • Manage infrastructure and deployment processes using Azure services, PowerShell scripting, and continuous delivery practices.

What we're looking for

  • Bachelor's degree in computer science, Information Systems, or equivalent education/experience.
  • 4+ years of professional software development experience within a Python or Java framework.
  • 4+ years of experience with open-source frameworks.
  • 3+ years of experience with architecture and design.
  • 3+ years of experience with AWS, GCP, Azure, or another cloud service.
  • Proficiency in modern AI/ML frameworks like TensorFlow or PyTorch and programming languages such as Python, Java, or C++.
  • Experience designing and deploying large-scale distributed systems and LLMs in production environments using microservices and REST APIs.
  • Expertise in automated testing strategies, CI/CD, infrastructure as code, and monitoring tools.

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