This role pays more than
70%
of similar roles. Most pay
$170,000–$246,700
— the shaded band above.
At the midpoint, this role pays about
$236k
versus about
$208k
for comparable roles.
Based on 240 similar postings.
Employer
About Upstart
Upstart is an AI lending platform that partners with banks and credit unions to expand access to affordable credit using non-traditional variables.
Upstart currently has
48 open roles
on FindRole.
Listed pay typically runs
$177,200–$245,400
across 48 roles with salary data.
The Senior Director of Operational Excellence will lead the Lending Operations team at Upstart, focusing on delivering exceptional customer experiences and maintaining robust operational controls. This role involves building and managing high-impact functions such as Issue Management, Customer Complaints, Identity Theft & Credit Disputes, and Quality Control. The incumbent will develop long-term strategies, organizational designs, and performance management frameworks to ensure regulatory readiness and continuous improvement. Key responsibilities include identifying root causes of issues, strengthening controls, and driving measurable improvements through data-driven decision-making. The ideal candidate has extensive experience in financial services operations, leading multi-functional teams, and scaling operational programs within regulated environments. Proficiency with tools like automation software, workflow management systems, and data analytics is preferred, as well as a deep understanding of consumer protection regulations and risk management practices.