Senior Director - Reliability Operations

Gap Inc

Remote

Quick summary

Work type
Remote
Location
San Francisco, CA
Posted
59 days ago
Nearby
99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $204k
$154k most similar roles pay here $249k

This listing doesn't post a salary. Most similar roles pay $169,687–$237,800.

Based on 240 similar postings.

Employer

About Gap Inc

Gap Inc. is a leading global specialty retailer offering clothing, accessories, and personal care products for men, women, and children

Gap Inc currently has 13 open roles on FindRole.

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At a glance

TL;DR · Senior Director - Reliability Operations

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The Senior Director of Reliability Operations leads a strategic team responsible for ensuring the reliability and performance of Gap Inc.’s technology ecosystem. This role involves defining and executing an enterprise-wide reliability strategy that integrates ITIL-based service management with Site Reliability Engineering (SRE) practices to drive operational excellence through automation, observability, and real-time insights. The director will collaborate closely with engineering, infrastructure, cybersecurity, and product teams to build resilient systems, establish standards for availability and scalability, and foster a culture of data-driven decision-making and continuous improvement. Key technologies include ServiceNow Platform governance, Live Sight Insights, and Mission Control for real-time monitoring and incident management. Ideal candidates have over 10 years of experience in operational transformation at scale, deep expertise in ITIL frameworks, SRE principles, and modern observability practices, along with strong leadership skills to mentor and develop high-performing teams.

Skills

ServiceNow ITIL SRE Kubernetes Docker CI/CD Prometheus Grafana AWS Azure Terraform Python PostgreSQL Ansible GitOps DevOps Observability Chaos Engineering Microservices

What you'll do

  • Define and execute enterprise Reliability Operations strategy aligned with business objectives.
  • Lead transformation of ITIL functions into agile, data-driven service management capabilities.
  • Drive Site Reliability Engineering practices for automation and proactive monitoring.
  • Oversee Mission Control organization for real-time system monitoring and incident command.
  • Own ServiceNow Platform governance to enable process excellence and automation.
  • Build and inspire a high-performing global Reliability Operations team.

What we're looking for

  • Over 10 years of experience driving operational transformation in global environments.
  • Expertise in ITIL frameworks, SRE principles, ServiceNow platform, and observability practices.
  • Strong technical background in infrastructure, cloud operations, automation, and service management.
  • Proven ability to influence at all levels and translate technical concepts into business value.
  • Track record of leading large teams and improving service reliability and user satisfaction.
  • Passionate about developing people and fostering a culture of ownership and continuous improvement.
  • Experience partnering with engineering, infrastructure, cybersecurity, and product teams.

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