Senior Director, CFC CRM Lifecycle & Value Lead

Pfizer

Hybrid

Quick summary

Work type
Hybrid
Location
Europe
Salary
$214,900–$358,100 / yr
Posted
6 days ago
Closes
Jun 23, 2026

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $208k
This role $286k
$143k most similar roles pay here $381k

This role pays more than 90% of similar roles. Most pay $169,892–$246,150 — the shaded band above. At the midpoint, this role pays about $286k versus about $208k for comparable roles.

Based on 239 similar postings.

Employer

About Pfizer

Pfizer Inc. is one of the world''s largest biopharmaceutical companies, researching, developing, manufacturing, and marketing medicines and vaccines across multiple therapeutic areas including oncology, cardiology, and infectious diseases. Industry: Biopharmaceuticals

Pfizer currently has 33 open roles on FindRole.

Listed pay typically runs $124,400–$207,400 across 33 roles with salary data.

Most-posted roles

View all roles at Pfizer

At a glance

TL;DR · Senior Director, CFC CRM Lifecycle & Value Lead

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The Senior Director, CFC CRM Platform Lifecycle & Value Lead is responsible for managing the post-launch lifecycle of the Customer-Facing Colleagues (CFC) CRM platform across all live markets, ensuring it remains stable, compliant, and scalable while delivering sustained business value. This role involves overseeing operational processes, prioritizing market needs, and driving adoption and enablement. The director collaborates closely with regional teams to manage market requests and ensures the platform's continuous optimization through BAU enhancements and release readiness. Key responsibilities include cross-functional orchestration, roadmap partnership, and ecosystem evolution, requiring expertise in CRM technologies, agile methodologies, and data-driven decision-making. Candidates should have extensive experience in the pharmaceutical industry, strong project management skills, and a deep understanding of CRM platforms and scalable architecture design for marketing and sales teams.

Skills

CRM Agile SQL Python Kubernetes AWS CI/CD MVP Scrum Git Docker PostgreSQL APIs REST GraphQL

What you'll do

  • Own post-launch lifecycle management of CFC CRM across global markets.
  • Ensure platform availability, reliability, performance, and scalability.
  • Manage BAU roadmap for support, enhancements, release readiness, and optimization.
  • Drive measurable value realization from CRM investments through adoption and productivity.
  • Define and govern standards for content, workflows, configuration, data, and operations.
  • Act as single BAU orchestration point for CFC CRM across multiple functions.

What we're looking for

  • At least 12 years of experience in pharmaceutical industry, preferably managing global teams
  • Proven capability in process excellence, knowledge management, and project management
  • Deep understanding of CRM platforms and technologies, especially for customer-facing roles
  • Experience leading complex projects, identifying risks, and enabling successful delivery
  • Ability to navigate consumer privacy and healthcare data landscapes at scale
  • Strong strategic evaluation skills with large datasets and collaboration across stakeholders

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