Associate Director, US CRM AI Lead

Johnson & Johnson

Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$137,000–$235,750 / yr
Posted
5 days ago
Closes
Jun 28, 2026

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $222k
This role $186k
$122k most similar roles pay here $277k

This role pays less than 82% of similar roles. Most pay $198,250–$246,150 — the shaded band above. At the midpoint, this role pays about $186k versus about $222k for comparable roles.

Based on 238 similar postings.

Employer

About Johnson & Johnson

Johnson & Johnson is a multinational corporation operating in three main segments: consumer health products, pharmaceuticals, and medical devices, known for brands like Tylenol, Band-Aid, and Janssen. Industry: Pharmaceuticals & Medical Devices

Johnson & Johnson currently has 68 open roles on FindRole.

Listed pay typically runs $117,000–$201,250 across 65 roles with salary data.

Most-posted roles

View all roles at Johnson & Johnson

At a glance

TL;DR · Associate Director, US CRM AI Lead

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Johnson & Johnson's Innovative Medicine team is seeking an Associate Director to lead the AI transformation of their CRM system across key therapeutic areas. This role involves defining and owning the US AI strategy for CRM, integrating machine learning insights into core business processes such as customer engagement and data management, and partnering with commercial, medical, and technology teams to drive innovation and efficiency. The ideal candidate will have at least 8 years of experience in healthcare or a related field, proficiency in CRM systems, and hands-on experience with AI tools like Claude Code and ChatGPT. They should also possess strong leadership skills, the ability to manage budgets over $2M annually, and expertise in data privacy standards and compliance management. This position requires collaboration across functions to ensure that CRM evolves into an intelligent system of engagement, delivering actionable insights and measurable business impact.

Skills

CRM AI Machine Learning Python R SQL Veeva Salesforce Data Science Predictive Analytics Change Management CI/CD Agile Methodology Cloud Services Docker Kubernetes

What you'll do

  • Define and own the US AI strategy for CRM, translating business goals into AI use cases.
  • Lead identification of improvements focusing on efficiency, collaboration, and customer insights across functions.
  • Ensure process model supports end-to-end customer journeys, integrating across Commercial, Medical, and other key areas.
  • Find opportunities to reduce manual effort through AI-driven automation and intelligent orchestration in CRM.
  • Measure and report ROI of AI capabilities in CRM to demonstrate business impact.

What we're looking for

  • At least 8 years of relevant business experience in healthcare or related fields.
  • Bachelor’s degree required; Master’s degree preferred.
  • Experience managing budgets over $2M annually.
  • Proven ability to integrate AI and automation into commercial workflows.
  • Expertise in CRM systems, data management, and reporting requirements.
  • Strong coaching skills and leadership in team development.
  • Demonstrated use of AI tools for efficiency and quality improvement.

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