Senior Director, Customer Engineering

FICO

Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$119,000–$187,000 / yr
Posted
4 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $208k
This role $153k
$104k most similar roles pay here $261k

This role pays less than 84% of similar roles. Most pay $170,000–$246,150 — the shaded band above. At the midpoint, this role pays about $153k versus about $208k for comparable roles.

Based on 240 similar postings.

Employer

About FICO

FICO (Fair Isaac Corporation) is a data analytics company best known for the FICO credit score, and provides analytics software and tools for fraud detection, credit scoring, and decision management. Industry: Data Analytics & Financial Technology

FICO currently has 6 open roles on FindRole.

Listed pay typically runs $115,150–$180,950 across 6 roles with salary data.

Most-posted roles

View all roles at FICO

At a glance

TL;DR · Senior Director, Customer Engineering

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As the Senior Director of Customer Engineering at FICO, you will lead high-complexity engagements across architecture, operating model design, and commercial outcomes for enterprise-scale customers. You will act as a strategic advisor to C-suite stakeholders, shaping multi-year technology roadmaps and driving fraud reduction, credit risk optimization, and regulatory adherence. Utilizing your extensive experience in executive-level technical leadership, you will influence FICO’s platform direction by identifying systemic gaps and leading programs to address them. This role requires expertise in decisioning, analytics, AI/ML, and platform modernization, with a focus on creating high-impact thought leadership content and representing the company at industry forums. You must excel in cross-functional alignment, innovation, and enterprise-scale change management, driving both customer success and FICO’s strategic growth.

Skills

Python Java AWS Azure Kubernetes Docker CI/CD PostgreSQL Snowflake AI/ML Analytics Cloud Services Incident Management Change Management Thought Leadership

What you'll do

  • Lead high-complexity engagements by translating business objectives into scalable solution architectures.
  • Shape multi-year technology roadmaps for enterprise decisioning strategies anchored on FICO platforms.
  • Influence the roadmap of FICO platforms and drive portfolio-level patterns across multiple accounts.
  • Represent FICO at industry forums, developing strategic points of view that influence customer direction.
  • Own escalation strategy and incident management governance across a portfolio of strategic accounts.
  • Mentor Principal Customer Engineers to raise technical and advisory standards within the community.

What we're looking for

  • Extensive experience advising VP and senior executive stakeholders on technology strategy.
  • Proven ability to design multi-year technology roadmaps driving ARR expansion and product adoption.
  • Demonstrated influence across segments, industries, or regions in shaping adoption patterns.
  • Recognized as a thought leader with high-impact content creation and industry representation.
  • Exceptional cross-functional leadership aligning Sales, Product, Engineering, and Professional Services.
  • Deep expertise in enterprise-scale change management for complex technical transformations.

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