Senior Data Center Support Services Technician

Oracle

Quick summary

Work type: On-site
Location: Red Oak, TXAllen, TX
Posted: 5 days ago
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $176k

$116k most similar roles pay here $224k

This listing doesn't post a salary. Most similar roles pay $139,200–$213,243.

Based on 240 similar postings.

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About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 643 open roles on FindRole.

Listed pay typically runs $99,600–$209,500 across 473 roles with salary data.

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At a glance

TL;DR · Senior Data Center Support Services Technician

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This position is for an experienced individual contributor within a technical support team at a data center, requiring 3 to 5+ years of relevant experience. The role involves identifying opportunities for server upgrades, validating network cabling and connectivity, mentoring junior technicians, and ensuring compliance with SOPs and MOPs. Key responsibilities include troubleshooting hardware issues, implementing network solutions, and maintaining system reliability within SLAs. Preferred qualifications include strong computer skills, excellent communication abilities, and the capacity to work in a fast-paced environment. The role demands expertise in data center operations, including power distribution units and network communications, with an emphasis on security protocols and adherence to health and safety guidelines.

Skills

SOPs MOPs SLAs Data Center Change Control Network Communications Ticketing Environment Cabling Power Distribution Units Security Procedures Health and Safety Guidelines CI/CD Kubernetes Docker Python PostgreSQL AWS Azure Grafana Prometheus

What you'll do

Identifies opportunities for server upgrades and replacements to ensure efficient performance.
Validates network cabling and connectivity within the environment.
Monitors ticketing system and implements technical solutions within SLAs.
Trains less experienced technicians on advanced fix and repair techniques.
Ensures adherence to SOPs/MOPs during all tasks in data centers.
Acts as a technical liaison for both technical and non-technical teams.
Escalates repeating problems or trends to senior peers and external experts.

What we're looking for

3+ years of experience in data center operations or related technical field.
Proven ability to mentor less experienced technicians and implement technical solutions.
Strong knowledge of network environment build, cabling validation, and connectivity checks.
Experience with ticketing systems and adherence to SOPs/MOPs for operational control.
Technical liaison skills for resolving resiliency, reliability, and availability risks.

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