As a Senior Customer Service Specialist within the Oracle Health Support team, you will serve as a primary point of contact for clients seeking technical and application support. You will manage the full lifecycle of customer incidents by triaging requests, troubleshooting front-end issues through workflow testing and shadowing, and performing back-end tasks such as capturing log files, querying database tables, and updating server fields. This role requires you to resolve complex problems in a fast-paced environment while ensuring compliance with HIPAA, PECA, and CHIA regulations. You will utilize specialized monitoring tools, knowledge articles, and electronic communication channels to provide high-level support for clinical and operational workflows. The position demands strong problem-solving skills and the ability to navigate healthcare technology systems to resolve application-related problems and maintain accurate documentation throughout the service process.