Senior Customer Service Specialist serves as a primary point of contact within the Oracle Health Support team to provide technical and application support for clients. This role involves troubleshooting, triaging, and resolving complex issues through phone, ticketing, and electronic channels while managing front-end application problems by shadowing users and testing workflows. Back-end responsibilities include capturing log files, querying database tables, updating fields, and cycling application servers. The position requires proficiency in clinical and operational workflows, as well as adherence to HIPAA, PECA, and CHIA regulations. Candidates must possess strong problem-solving and communication skills to navigate a fast-paced environment. The role specifically addresses technical challenges within the healthcare domain, ensuring that critical health applications function correctly for users while maintaining high standards of service and documentation throughout the entire support lifecycle.