Senior Customer Service Specialist

Oracle

Confirmed live yesterday High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Orlando, FLKansas City, MONashville, TN
Posted: 23 days ago
Freshness: Confirmed live yesterday
Nearby: 85 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $154k

$98k most similar roles pay here $209k

This listing doesn't post a salary. Most similar roles pay $126,625–$181,500.

Based on 239 similar postings.

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About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 781 open roles on FindRole.

Listed pay typically runs $102,300–$209,500 across 713 roles with salary data.

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At a glance

TL;DR · Senior Customer Service Specialist

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Senior Customer Service Specialist serves as a primary point of contact within the Oracle Health Support team to provide technical and application support for clients. This role involves troubleshooting, triaging, and resolving complex issues through phone, ticketing, and other electronic channels in a fast-paced environment. Day-to-day responsibilities include performing routine configuration and maintenance activities, capturing log files, querying database tables, updating database fields, and cycling application servers to resolve back-end issues. Front-end support involves shadowing end users, testing workflows, and validating functionality using knowledge articles. The role requires proficiency in clinical and operational workflows while ensuring compliance with HIPAA, PECA, and CHIA regulations. Candidates must possess strong problem-solving skills and experience in healthcare technology systems to address technical challenges within the specific domain of health information systems and application support.

Skills

Oracle Health Application Support Troubleshooting HIPAA PECA CHIA Technical Support Workflow Analysis

What you'll do

Serve as the primary point of contact for client incidents, service requests, and technical issues.
Provide customer support through phone, ticketing systems, and other electronic communication channels.
Investigate, troubleshoot, document, and resolve customer issues in a timely manner.
Triage support requests and escalate complex issues using monitoring and troubleshooting tools.
Perform pre-approved configuration and maintenance activities within client environments.
Troubleshoot front-end application issues by shadowing users, testing workflows, and validating functionality.
Perform back-end troubleshooting by capturing log files, querying database tables, and updating server fields.
Maintain accurate documentation throughout the support lifecycle while complying with HIPAA and security requirements.

What we're looking for

U.S. citizenship is required due to client contracts.
Ability to obtain the appropriate government security clearance is required.
Associate's degree, Bachelor's degree, or technical degree (preferred).
2+ years of professional experience in customer service, technical support, healthcare, or a related field.
At least 1 year of call center and/or phone-based technical support experience.
Basic technical troubleshooting skills and the ability to learn healthcare technology systems.
Strong customer service, communication, and problem-solving skills.

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