Senior Customer Service Specialist

Oracle

Confirmed live yesterday High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Orlando, FLKansas City, MONashville, TN
Posted: 23 days ago
Freshness: Confirmed live yesterday
Nearby: 85 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $154k

$98k most similar roles pay here $209k

This listing doesn't post a salary. Most similar roles pay $126,625–$181,500.

Based on 239 similar postings.

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About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 781 open roles on FindRole.

Listed pay typically runs $102,300–$209,500 across 713 roles with salary data.

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At a glance

TL;DR · Senior Customer Service Specialist

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As a Senior Customer Service Specialist within the Oracle Health Support team, you will serve as a primary point of contact for clients seeking technical and application support. You will manage the full lifecycle of service requests by triaging incidents, troubleshooting front-end issues through workflow testing and shadowing, and performing back-end activities such as capturing log files, querying database tables, and updating application servers. The role requires navigating complex clinical and operational workflows while ensuring compliance with HIPAA, PECA, and CHIA regulations. You will utilize specialized monitoring tools and knowledge articles to resolve problems across phone, ticketing, and electronic channels. Success in this position depends on your ability to provide high-level technical support for healthcare technology systems, requiring strong problem-solving skills and the ability to manage multiple concurrent requests in a fast-paced environment.

Skills

Oracle Health HIPAA PECA CHIA Technical Support Workflow Analysis

What you'll do

Serve as the primary point of contact for client incidents, service requests, and technical issues.
Provide customer support through phone, ticketing systems, and other electronic communication channels.
Investigate, troubleshoot, document, and resolve customer issues in a timely manner.
Triage support requests and escalate complex issues using monitoring and troubleshooting tools.
Perform pre-approved configuration and maintenance activities within client environments.
Troubleshoot front-end application issues by shadowing users, testing workflows, and validating functionality.
Execute back-end troubleshooting tasks including capturing log files and querying database tables.
Maintain accurate documentation throughout the entire support lifecycle while complying with HIPAA and security policies.

What we're looking for

U.S. citizenship is required due to client contracts.
Ability to obtain the appropriate government security clearance is required.
Associate's degree, Bachelor's degree, or technical degree (preferred).
2+ years of professional experience in customer service, technical support, healthcare, or a related field.
At least 1 year of call center and/or phone-based technical support experience.
Basic technical troubleshooting skills and the ability to learn healthcare technology systems.
Strong customer service, communication, and problem-solving skills.
Ability to read, write, and speak English.

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