As a Senior Customer Service Specialist within the Support team, you will serve as the primary point of contact for client incidents, service requests, and technical issues. You will manage support through phone, ticketing, and electronic channels while investigating, troubleshooting, and documenting resolutions in a fast-paced environment. Your daily responsibilities include triaging requests using monitoring tools, performing pre-approved configuration activities, and resolving front-end application issues by shadowing users and testing workflows. For back-end tasks, you will capture log files, query database tables, and update application servers. You must navigate complex healthcare technology systems while adhering to HIPAA, PECA, CHIA, and Oracle Health policies. The role requires strong communication and problem-solving skills to resolve high-level Oracle Health solution tasks and address specific technical issues within the healthcare domain.