Senior Customer Service Specialist serves as a primary point of contact within the Oracle Health Support team to provide technical and application support for clients. This role involves troubleshooting, triaging, and resolving complex issues through phone, ticketing, and other electronic channels in a fast-paced environment. Day-to-day responsibilities include performing pre-approved configuration tasks, capturing log files, querying database tables, and updating application servers while maintaining detailed documentation throughout the support lifecycle. The position requires proficiency in clinical and operational workflows, as well as technical troubleshooting of front-end applications and back-end systems. Candidates must possess strong communication skills to collaborate with internal teams and stakeholders. This role specifically addresses technical challenges within the healthcare domain, ensuring that Oracle Health applications function correctly while adhering to strict HIPAA, PECA, and CHIA compliance standards for patient data security.