Senior Business Operations Analyst

SoFi

Quick summary

Work type
On-site
Location
UTJacksonville, FL
Salary
$80,000–$100,000 / yr
Posted
21 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $147k
This role $90k
$69k most similar roles pay here $186k

This role pays less than 96% of similar roles. Most pay $119,050–$174,275 — the shaded band above. At the midpoint, this role pays about $90k versus about $147k for comparable roles.

Based on 240 similar postings.

Employer

About SoFi

SoFi Technologies is a fintech company offering student and personal loans, mortgages, credit cards, investing, banking, and insurance products, positioning itself as a one-stop financial services platform. Industry: Financial Technology & Personal Finance

SoFi currently has 36 open roles on FindRole.

Listed pay typically runs $153,600–$258,500 across 36 roles with salary data.

Most-posted roles

View all roles at SoFi

At a glance

TL;DR · Senior Business Operations Analyst

We are seeking a Senior Business Operations Analyst to join our dynamic Collections Center of Excellence (CCoE) team within the Business Planning & Analytics organization. This role involves leveraging advanced SQL skills to analyze large datasets, designing complex Tableau dashboards, and presenting strategic insights through Google Slides for senior leadership. The analyst will lead analytical projects, optimize operational strategies, and collaborate with Operations, Technology, Data Engineering, and leadership teams to enhance efficiency in loss prevention and collections operations. Key responsibilities include analyzing performance data, developing KPIs, and ensuring reporting accuracy while working closely with the MIS team to improve processes and databases. Ideal candidates have 3-5 years of experience in operational analytics, advanced SQL proficiency, Tableau expertise, and strong analytical skills, along with a background in financial services or collections industry knowledge preferred.

What you'll do

  • Utilize advanced SQL skills to analyze large datasets and support operational decision-making.
  • Design and build complex Tableau dashboards for reporting solutions.
  • Develop strategic recommendations and present insights to senior leadership.
  • Lead analytical projects from requirements gathering through implementation.
  • Analyze outbound dialer and IVR performance, developing omni-channel reports.
  • Partner with operations teams to optimize strategies and monitor performance.

What we're looking for

  • 3-5 years of experience in operational analytics or similar analytical roles
  • Advanced SQL proficiency with experience on large datasets
  • Strong Tableau skills for building complex dashboards and reports
  • Experience leading analytical projects from requirements to implementation
  • Ability to translate complex data into actionable insights for senior leadership
  • Proven track record of conducting sophisticated analysis using customer performance data
  • Excellent written and verbal communication skills, explaining technical concepts clearly

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