Senior Operations Analyst

Q2

Hybrid

Quick summary

Work type
Hybrid
Location
Austin, TX
Posted
4 days ago
Closes
Aug 31, 2026

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Salary context

How this pay compares to similar roles

Similar $145k
$113k most similar roles pay here $176k

This listing doesn't post a salary. Most similar roles pay $119,050–$170,000.

Based on 240 similar postings.

Employer

About Q2

Q2 Holdings is a cloud-based banking software company providing digital banking solutions to banks, credit unions, and alternative financial companies, including consumer and business banking platforms. Industry: Financial Technology & Digital Banking

Q2 currently has 55 open roles on FindRole.

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At a glance

TL;DR · Senior Operations Analyst

Q2 is hiring a senior global operations analyst specializing in workforce management and capacity planning for its fast-growing support team. This hands-on role involves building accurate forecast models, managing staffing levels, and optimizing operational outcomes by analyzing historical trends to provide strategic guidance. The ideal candidate will work autonomously across multiple teams, creating detailed tracking processes and delivering executive-level updates on performance metrics. Key responsibilities include developing comprehensive reporting tools like Power BI, collaborating with finance and HR partners, and ensuring accurate headcount forecasting in a rapidly evolving business environment. Candidates should have at least 8 years of experience in capacity planning, workforce management, and data analysis, along with proficiency in SQL, Salesforce, and MS Excel, and strong communication skills to lead cross-functional projects effectively.

What you'll do

  • Develop accurate forecast models using various data sources and forecasting tools.
  • Build and manage Capacity Planning systems adaptable to dynamic product changes.
  • Forecast work volume, staffing levels, and resourcing needs for operations teams.
  • Analyze historical trends to provide business recommendations for capacity planning.
  • Establish detailed tracking processes for headcount, capacity, and budget management.
  • Prepare executive-level updates on status, insights, and trends for critical decisions.
  • Coordinate the compilation of daily, weekly, monthly, and quarterly performance reports.

What we're looking for

  • 8+ years of experience in Capacity Planning, Workforce Management, and data analysis.
  • Expertise in building executive-level reports using Power BI.
  • Proven ability to manage capacity planning across multiple channels and long-term forecasting.
  • Demonstrated excellence in creating clear and engaging reporting for diverse audiences.
  • Experience with statistical systems and workforce management tools supporting operations.
  • Strong track record of navigating ambiguous situations and influencing cross-functionally.

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