Senior Operations Analyst

Salesforce

Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$94,000–$142,300 / yr
Posted
16 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $161k
This role $118k
$82k most similar roles pay here $202k

This role pays less than 83% of similar roles. Most pay $130,356–$190,687 — the shaded band above. At the midpoint, this role pays about $118k versus about $161k for comparable roles.

Based on 240 similar postings.

Employer

About Salesforce

Salesforce is the world''s leading customer relationship management (CRM) platform, offering cloud-based software for sales, service, marketing, analytics, and application development. Industry: Enterprise Software & Cloud Computing

Salesforce currently has 86 open roles on FindRole.

Listed pay typically runs $148,500–$260,100 across 77 roles with salary data.

Most-posted roles

View all roles at Salesforce

At a glance

TL;DR · Senior Operations Analyst

As a Senior Operations Analyst in Salesforce’s Strategic Operations team within the Global Public Sector Business Unit, you will lead the expansion and orchestration of global RFx triage operations across all regions, ensuring 24/7 coverage through innovative models like Follow-the-Sun. Your day-to-day responsibilities include managing AI-driven automation initiatives, overseeing complex deal assignments with stringent quality standards, and maintaining Agent-first processes for productivity. You will also create strategic documentation, drive continuous improvement methodologies, ensure rigorous compliance, manage change effectively, and deliver high-impact presentations to influence executive decisions. The role requires expertise in no-code/low-code automation tools like Salesforce Flow and Slack integration, process mapping, CRM data management, and a strong background in bid management for government organizations. This position demands strategic communication skills and the ability to translate business requirements into scalable solutions while driving measurable results in a rapidly evolving market environment.

What you'll do

  • Lead global RFx triage operations expansion and manage 24/7 coverage across regions.
  • Project-manage AI and automation initiatives for efficient RFx intake and assignment processes.
  • Ensure stringent quality and compliance standards in the triage of complex international deals.
  • Champion and maintain Agent-first process configurations to enhance productivity and alignment.
  • Drive continuous improvement by capturing exceptions and implementing updates in RFx triage.

What we're looking for

  • Proven experience managing international operations across multiple countries.
  • Strong background in developing and deploying scalable frameworks and AI-driven process automation solutions.
  • Demonstrated ability to translate business requirements into working solutions using available tools and products.
  • Strategic communication skills for preparing and delivering executive-level presentations and comprehensive reporting.
  • Experience in bid management, proposal or operations management within the technology consulting industry for government organizations.
  • Ability to drive measurable business results while maintaining quality standards.

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