Senior Associate, Zelle Expansion

What you'll do

• Define the product vision, strategy, and roadmap to expand Zelle into e-commerce and point-of-sale use cases.
• Translate target customer segments and user journeys into clear product requirements and measurable outcomes.
• Design end-to-end checkout and payment experiences that balance speed, security, usability, and trust.
• Partner with engineering and design to deliver scalable APIs, integrations, and platform features for merchant acceptance.
• Develop network and ecosystem requirements in collaboration with participating banks and external partners.
• Define product data needs, instrumentation, and success metrics to prioritize improvements and drive adoption.
• Coordinate with risk, compliance, and operational teams to ensure products meet necessary controls and protections.
• Lead cross-functional execution from discovery through launch, including pilot planning and post-launch iteration.

What we're looking for

• Minimum 5+ years of product management experience required.
• Experience building and launching digital payments products, including customer-facing experiences and platform capabilities.
• Experience in commerce payments, including merchant acceptance for e-commerce and/or point-of-sale (POS).
• Demonstrated ability to translate complex problems into clear requirements, roadmaps, and prioritization decisions.
• Experience partnering with engineering, design, and data teams to deliver products from discovery through launch.
• Ability to align diverse stakeholders and drive execution in a cross-functional environment.
• Familiarity with payment risk, fraud considerations, and control requirements for commerce transactions.
• Familiarity with language models and applications within product management.
• Experience building pay-by-bank, account-to-account, or real-time payments solutions (preferred).
• Experience with merchant integrations, checkout optimization, and payment acceptance journeys (preferred).
• Familiarity with bank network models, ecosystem incentives, and multi-party product design (preferred).
• Experience launching 0-to-1 products or new platforms in a regulated environment (preferred).
• Experience working with payment rails and settlement concepts across bank-direct transfers (preferred).
• Must be authorized to work for any employer in the US.