This role pays less than
88%
of similar roles. Most pay
$162,893–$224,050
— the shaded band above.
At the midpoint, this role pays about
$108k
versus about
$193k
for comparable roles.
Based on 240 similar postings.
Employer
About Capital One Financial
Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking
Capital One Financial currently has
836 open roles
on FindRole.
Listed pay typically runs
$197,300–$225,100
across 829 roles with salary data.
Senior Associate, Product Management - Recoveries Agent Experiences joins the Customer Resiliency team to modernize technology for customers managing debt. This role focuses on the transition from legacy systems to a modern data infrastructure, specifically targeting the decommissioning of outdated agent tools and UI platforms. You will lead the strategic roadmap for agent-facing software, designing streamlined workflows that simplify complex interactions while ensuring compliance and high-quality service. The position requires expertise in full stack software environments, web platforms, and agile development processes. Key responsibilities include managing platform migrations, defining destination state experiences, and collaborating with cross-functional teams like design, marketing, and engineering to integrate real-time intelligence into the agent experience. You will solve critical business problems by improving recovery workflows and creating a more seamless path for customers navigating delinquency within the credit management domain.
Lead the strategy and execution for decommissioning legacy agent tools and migrating users to modern systems.
Define the long-term vision and roadmap for agent-facing software within the Recoveries domain.
Design streamlined workflows to improve agent efficiency and simplify complex customer interactions.
Partner with cross-functional teams to develop next-generation features for the "Real Time Intelligent Collections" program.
Translate business requirements into technical user stories and manage product development roadmaps in an agile environment.
Ensure all product features comply with regulatory standards and maintain high levels of operational safety.
Analyze data to conduct hypothesis-driven assessments that ensure products meet specific business goals.
What we're looking for
Bachelor’s degree or military experience.
At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering.
Experience navigating legacy system retirements, platform migrations, or workflow modernization efforts.
Experience working with cross-functional teams as a product owner in an agile development process (preferred).
Experience translating business strategy or analysis into consumer-facing digital products (preferred).
Experience working on core product platforms powering digital experiences (preferred).
Bachelor’s degree in computer science or engineering (preferred).
GenAI
NLP
Data Science
Agile
MVP
Product Roadmap
Data Orchestration
Software Engineering
Business Analysis
User Stories
Acceptance Criteria
Architecture Strategy