Senior Advanced Cloud Engineer

Microsoft

Confirmed live today High trust

Quick summary

Work type
On-site
Location
—
Salary
$119,800–$234,700 / yr
Posted
9 days ago
Freshness
Confirmed live today
Closes
Mar 31, 2027

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $179k
This role $177k
$106k $248k
below market most similar roles pay here above market

This role pays more than 58% of similar roles. Most pay $151,981–$205,379 — the blue band above. At the midpoint, this role pays about $177k versus about $179k for comparable roles.

Based on 240 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 651 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 625 roles with salary data.

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At a glance

TL;DR · Senior Advanced Cloud Engineer

The Senior Advanced Cloud Engineer - CTJ - Poly joins the Customer Advocacy & Engineering team within Microsoft Specialized Clouds. This role focuses on providing high-level technical support for Azure, M365, Security, and Identity services to strategic U.S. Government customers. You will work on-site to clarify problem statements, reproduce issues in controlled environments, and provide prescriptive technical guidance to unblock customers. Key responsibilities include conducting health checks, performing root-cause analysis, and collaborating with Product Engineering to validate fixes and influence long-term improvements. You will utilize core competencies in cloud computing, technical support, and customer experience engineering to resolve complex incidents. The work involves navigating highly secure and regulated environments, identifying feature gaps, and implementing automation for complex solutions to ensure successful cloud adoption for government agencies.

What you'll do

  • Clarify problem statements and reproduce technical issues in controlled environments for strategic customers.
  • Provide prescriptive technical guidance to customers on designing configurations and deploying solutions on Microsoft platforms.
  • Conduct root-cause analysis on technical issues and follow up with customers to ensure resolution.
  • Perform health checks to ensure customer environments are optimized and correctly configured for deployment.
  • Act as a voice of the customer by identifying product gaps and sharing usage insights with engineering teams.
  • Partner with product engineering to validate fixes, resolve configuration issues, and influence long-term service improvements.
  • Manage technical escalations by communicating progress and aligning stakeholders throughout the solution lifecycle.
  • Implement automation for complex solutions and update internal troubleshooting resources.

What we're looking for

  • Must have a Bachelor's Degree in Engineering, Computer Science, IT, Data Analytics/Science, AI, or a related field.
  • Must have 4+ years of experience in the technology industry, cloud, technical support, and/or customer experience engineering.
  • Must be a U.S. citizen.
  • Must possess an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on an SSBI with Polygraph.
  • Must be able to pass a Microsoft Cloud background check.
  • Master's Degree in Engineering or related field and 6+ years of relevant experience (preferred).
  • Bachelor's Degree in a related field and 8+ years of relevant experience (preferred).
  • 5+ years of experience in technology industry, cloud, technical support, and/or customer facing roles (preferred).

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