Security Customer Experience Engineer II | Microsoft Careers

Microsoft

Quick summary

Work type: On-site
Location: Redmond, WA
Salary: $100,600–$199,000 / yr
Posted: 46 days ago
Closes: Oct 25, 2026
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $180k

This role $150k

$88k most similar roles pay here $223k

This role pays less than 78% of similar roles. Most pay $151,475–$209,500 — the shaded band above. At the midpoint, this role pays about $150k versus about $180k for comparable roles.

Based on 240 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 1559 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 1390 roles with salary data.

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At a glance

TL;DR · Security Customer Experience Engineer II | Microsoft Careers

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As a Customer Experience Engineering (CxE) IC3 at Microsoft Security, you will join a team dedicated to enhancing the security solutions offered by products like Microsoft Entra, Intune, Defender, and Purview. Your primary responsibilities include leveraging engineering tools and customer feedback to identify and resolve complex technical issues in a 24x7 environment, independently managing customer incidents, and designing new features or automation to improve product quality. You will also act as a trusted liaison between customers and internal teams, ensuring seamless deployment and operation of security platforms while driving improvements based on real-world usage insights. The role requires expertise in cloud architectures, email security concepts, and hands-on experience with Microsoft Defender for Office 365 policies, along with skills in data analysis, troubleshooting, and automation using languages like PowerShell and Python. Additionally, familiarity with AI-driven solutions is essential to enhance the customer experience further.

Skills

MicrosoftDefenderforOffice365 PowerShell .NET Python KustoQueryLanguage(KQL) ExchangeOnlineProtection(EOP) SMTP DNS/MX SPF DKIM DMARC AdvancedHunting SecurityCopilot AI PowerAutomate MicrosoftGraphSecurityAPI

What you'll do

Identify product defects, usage issues, and misconfigurations using engineering tools and customer feedback.
Resolve complex technical issues in a 24x7 operational environment independently.
Track and manage customer incidents, providing status updates and communicating progress effectively.
Investigate and troubleshoot issues using advanced diagnostics with minimal guidance.
Design new features or automation to improve product quality and enhance customer outcomes.
Act as a trusted technical liaison between engineering teams and customer stakeholders throughout the solution lifecycle.

What we're looking for

At least 2 years of experience in consulting, project management, or customer engagement.
Bachelor's degree in a relevant field such as Computer Science, IT, Business Analytics, or related discipline.
Strong understanding of cloud architectures and email security technologies like Microsoft Defender for Office 365.
Experience with configuring and troubleshooting Microsoft Defender for Office 365 policies and threat investigation workflows.
Proficiency in collecting and analyzing telemetry data using Kusto Query Language (KQL) within the Microsoft Defender portal.
Basic skills in interpreting email threat reports, phishing simulation results, and security posture recommendations.
Familiarity with AI-driven solutions and Security Copilot capabilities to enhance customer experience.

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