Customer Experience Engineer II, M365 | Microsoft Careers

Microsoft

Hybrid

Quick summary

Work type
Hybrid
Location
Atlanta, GA
Salary
$102,100–$202,200 / yr
Posted
today
Closes
Dec 2, 2026

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $171k
This role $152k
$90k most similar roles pay here $214k

This role pays less than 52% of similar roles. Most pay $149,800–$191,400 — the shaded band above. At the midpoint, this role pays about $152k versus about $171k for comparable roles.

Based on 239 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 728 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 664 roles with salary data.

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At a glance

TL;DR · Customer Experience Engineer II, M365 | Microsoft Careers

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Join the Customer Experience Engineer II team at M365's Advanced Cloud Engineering Team (ACE) as a key player in redefining customer support for strategic clients. You will work closely with large organizations to ensure successful adoption of Microsoft 365 products, including innovative services like Copilot, by building lasting relationships and understanding complex technology setups. Your daily tasks include providing technical expertise on core M365 workloads such as SharePoint or Microsoft Teams, supporting customers through various modalities in a global team, and collaborating with internal engineering teams to drive product improvements and customer satisfaction. The role requires proficiency in cloud technologies, experience deploying M365 services for large organizations, and strong problem-solving skills, ideally complemented by relevant certifications like MSCE in Cloud Platform and Infrastructure.

Skills

Microsoft365 Azure Kubernetes Terraform Python PowerShell SQL CI/CD GitHub MessagingSystems CollaborationTools PlatformAdministration CloudInfrastructure CustomerSupport AIIntegration SaaSPlatforms DevOpsPractices MonitoringTools AnalyticsTools

What you'll do

  • Act as a Subject Matter Expert on M365 core workloads like SharePoint, Copilot, or Teams for customer support.
  • Support M365 customers in a 24x7 global environment across various modalities.
  • Optimize existing processes and tools to enhance internal efficiency and customer satisfaction.
  • Build strong relationships with other engineering teams to resolve escalations and drive product improvements.
  • Lead initiatives to improve M365 services, contributing ideas for collective capability advancement.

What we're looking for

  • Bachelor's degree in a relevant technical field and 2+ years of experience in technology industry, cloud, or customer support.
  • Experience deploying M365 Services for large organizations.
  • Proven ability to analyze, troubleshoot, and resolve complex technical issues.
  • Strong customer obsession demonstrated through engagement activities like blog posts or videos.
  • Certification in Microsoft Cloud Technologies (e.g., MSCE) preferred.
  • Understanding of migrating from third-party platforms to Microsoft 365.

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