Senior Customer Experience Engineer | Microsoft Careers

Microsoft

Quick summary

Work type: On-site
Location: Redmond, WA
Salary: $119,800–$234,700 / yr
Posted: 7 days ago
Closes: Dec 5, 2026
Nearby: 99+ roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $183k

This role $177k

$106k most similar roles pay here $248k

This role pays more than 62% of similar roles. Most pay $152,150–$213,375 — the shaded band above. At the midpoint, this role pays about $177k versus about $183k for comparable roles.

Based on 240 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 1568 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 1397 roles with salary data.

Most-posted roles

View all roles at Microsoft

At a glance

TL;DR · Senior Customer Experience Engineer | Microsoft Careers

Apply Now Log in to save

As a Customer Lead Engineer at Microsoft Security’s Customer Experience Engineering (CxE) CARE organization, you will serve as a trusted advisor to strategic customers, providing technical guidance and support to maximize their investment in Microsoft Security products. Your day-to-day responsibilities include managing high-intensity situations such as critical incidents and technical escalations, collaborating with internal teams like product managers and core engineering, and advocating for customer needs within the company. You will work closely with a 24/7 globally distributed team, contributing to long-term improvements in product quality and supportability. Ideal candidates have extensive experience with Microsoft Security products such as Defender, Entra, Sentinel, and Intune, along with strong communication skills and familiarity with regulatory compliance frameworks. This role requires a deep technical background and the ability to translate complex issues into clear business impacts, making it perfect for those passionate about driving customer success through engineering-led support.

Skills

Microsoft Defender Entra Intune Sentinel Purview CI/CD Kubernetes Docker AWS Azure Python Go PostgreSQL Prometheus Grafana CISSP CISM CEH CompTIA Security+ GIAC GSEC GIAC GCIA CrowdStrike CCFA CrowdStrike CCFR

What you'll do

Serve as primary technical point of contact for strategic customers.
Lead response to critical incidents, acting as Incident Commander when necessary.
Manage technical escalations and ensure swift resolution in a 24/7 environment.
Represent customer needs within Microsoft Security Engineering to influence product direction.
Collaborate with cross-functional teams to troubleshoot complex product issues.
Identify systemic issues and contribute to long-term improvements in supportability.
Participate in a 24x7 on-call rotation for mission-critical security customers.

What we're looking for

7+ years experience in customer-facing, deep technical security roles.
Fluent English communication skills with ability to translate complex issues.
Extensive experience with Microsoft Security products and enterprise operations.
Participation in a 24x7 on-call rotation for critical support.
Familiarity with regulatory compliance frameworks and incident response.
Advanced degree or relevant certifications in cloud security technologies.
Strong mentorship abilities and commitment to continuous technical learning.

Similar roles

Senior Customer Facing Software Engineer

Adobe

San Jose +2 91 days ago $177,900–$257,550

Java Scala Spring Boot RESTful APIs Kafka Spark Hadoop SQL NoSQL AWS Azure Databricks Snowflake Airflow JavaScript TypeScript React Next.js Python CI/CD

Save

Senior Software Engineer - CRM

The Coca‑Cola Company

Atlanta, GA 5 days ago $171,000–$198,000

Salesforce Java Kotlin DevOps Agile Methodology Atlassian JIRA Object-Oriented Programming (OOP) Cloud Platform Digital Transformation Enterprise Architecture Framework Enterprise Content Management (ECM) Microsoft SharePoint Mentorship Data Flow Diagram User Experience (UX)

Save

Senior Software Engineer - CRM

The Coca‑Cola Company

Atlanta, GA 5 days ago $171,000–$1,980,000

Salesforce Python SQL APIs REST GraphQL CI/CD Git Jenkins Docker Kubernetes AWS Azure PostgreSQL MongoDB JSON XML OAuth SAML SCIM SOQL Apex

Save

Senior Director, Customer Engineering

FICO

Remote (Work From Home, United States, US) 13 days ago $119,000–$187,000

Python Java AWS Azure Kubernetes Docker CI/CD PostgreSQL Snowflake AI/ML Analytics Cloud Services Incident Management Change Management Thought Leadership

Remote

Save

Senior Software Engineer, CRM

The Coca‑Cola Company

Atlanta, GA 5 days ago $171,000–$198,000

Salesforce Java Kotlin DevOps Agile Methodology Atlassian JIRA Object-Oriented Programming (OOP) Cloud Platform CI/CD Python PostgreSQL Docker AWS Terraform

Save

Senior Salesforce Engineer

Cardinal Health

Us-Nationwide-Field, US 24 days ago $123,400–$176,300

Salesforce Apex Lightning Web Components (LWC) Sales Cloud Service Cloud Marketing Cloud Account Engagement Pardot Agentforce Data360 MuleSoft IIB Boomi APIGEE MFT Attunity REST APIs SOAP APIs CI/CD

Save