Customer Experience Engineer II, M365 | Microsoft Careers

Microsoft

Hybrid

Quick summary

Work type
Hybrid
Location
Redmond, WA
Salary
$102,100–$202,200 / yr
Posted
5 days ago
Closes
Dec 6, 2026
Nearby
99+ roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $165k
This role $152k
$90k most similar roles pay here $214k

This role pays less than 51% of similar roles. Most pay $149,800–$180,625 — the shaded band above. At the midpoint, this role pays about $152k versus about $165k for comparable roles.

Based on 240 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 1568 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 1397 roles with salary data.

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At a glance

TL;DR · Customer Experience Engineer II, M365 | Microsoft Careers

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As a Customer Experience Engineer II on the M365 Advanced Cloud Engineering Team (ACE), you will work closely with strategic customers to ensure they successfully adopt and leverage Microsoft 365 products, including cutting-edge services like Copilot. Your day-to-day responsibilities include building deep relationships with key stakeholders, understanding their technical environments and business needs, and collaborating with internal teams to drive product improvements based on customer feedback. You will act as a subject matter expert for at least one core workload such as Microsoft Teams or Exchange, providing 24/7 support and developing innovative solutions to complex issues. The role requires expertise in deploying M365 services for large organizations, coupled with strong technical skills in cloud technologies and experience in customer-facing roles. You will work within a global team dedicated to enhancing the engineering support experience and driving successful renewals of mission-critical services.

Skills

Microsoft365 Azure Kubernetes Terraform Python PowerShell SQL CI/CD GitHub MessagingSystems CollaborationTools PlatformAdministration CloudInfrastructure MobilitySolutions ProductivitySoftware

What you'll do

  • Act as a Subject Matter Expert on M365 core workloads like SharePoint or Microsoft Teams.
  • Support M365 customers through multiple modalities in a global 24x7 support team.
  • Analyze customer needs and communicate technical trends to leadership.
  • Optimize internal processes and tools to enhance efficiency and customer satisfaction.
  • Build strong relationships with other engineering teams for escalations and product improvements.
  • Lead initiatives to improve M365 services and advance collective capabilities.

What we're looking for

  • Experience deploying M365 Services for large organizations.
  • 2+ years of customer-facing experience in a technical role.
  • Proven history of being customer-obsessed, demonstrated through content creation or similar activities.
  • Strong ability to analyze, troubleshoot, and resolve complex technical issues.
  • Certification in Microsoft Cloud Technologies (e.g., MSCE) preferred.
  • Understanding and capability to migrate from third-party platforms to Microsoft 365.

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