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$117,096–$170,000.
Based on 240 similar postings.
Employer
About Q2
Q2 Holdings is a cloud-based banking software company providing digital banking solutions to banks, credit unions, and alternative financial companies, including consumer and business banking platforms. Industry: Financial Technology & Digital Banking
We are seeking an Operations Quality Analyst at the senior level to join our dynamic Employee & Experience Enablement (E3) team. This role involves monitoring and enhancing the quality of customer interactions, case management, and operational adherence across various support organizations. The ideal candidate will use contact center technologies like NICE and QA tools to conduct structured reviews, identify trends in communication quality and case handling accuracy, and leverage AI-enabled solutions for proactive issue identification. They will collaborate closely with teams such as Operations Support, Product, Engineering, and Training & Readiness to drive continuous improvement and reduce operational risks. The position requires a strong background in Quality Assurance or related fields, experience with contact center platforms, and the ability to work cross-functionally in a fast-paced environment.