Professional Service & Repair

What you'll do

• Maintain accurate records within service management, CRM, and commercial technology systems including customer and asset data.
• Analyze routine service and repair metrics to support operational reporting and improvement initiatives.
• Act as a liaison between customer service, field service, IT, and commercial teams to resolve system issues.
• Implement AI, advanced analytics, and automation to modernize platforms and optimize pricing and revenue.
• Provide administrative support for order processing, repair tracking, and service documentation.
• Execute projects and process improvements to enhance service and repair operations.
• Ensure compliance with internal quality, regulatory, and data integrity standards.
• Prepare and distribute performance reports and dashboards for internal stakeholders.

What we're looking for

• Bachelor's degree required in Information Systems, Business, Operations, Supply Chain, Engineering, or a related field (preferred).
• 2-4 years of relevant experience supporting customer service, service operations, IT systems, or commercial technology environments.
• Working knowledge of service management systems, CRM platforms, ERP tools, and the ability to analyze datasets to generate reports.
• Understanding of service and repair workflows, customer service operations, and cross-functional business processes.
• Strong written and verbal communication skills with the ability to document processes and explain technical issues clearly.
• Experience supporting service, field service, or customer operations in a regulated or medical device environment (preferred).
• Exposure to service analytics, data visualization tools, or ticketing systems (preferred).
• IT, data, or service management certifications (preferred).