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About Accenture
Accenture is a leading global professional services company specializing in IT, strategy, consulting, and operations, with a strong focus on digital transformation, cloud computing, and artificial intelligence.
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196 open roles
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Listed pay typically runs
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JOB TITLE: Production Support Engineer Incident Management 6574640
The Production Services Specialist II provides advanced leadership across enterprise incident response, serving in Incident Commander and Major Incident Communications capacities for significant business impacting events. You will orchestrate coordinated response efforts across technology domains, validate incident severity, and drive time-sensitive decisions while maintaining clear communication with technical teams, business partners, and executive stakeholders. Key responsibilities include establishing incident command structures, coordinating cross-functional teams, and managing resource allocation during active major incidents. You will apply SRE aligned concepts such as reliability engineering, alert hygiene, toil reduction, and post-incident reviews to strengthen operational stability. The role requires translating complex technical conditions into concise business updates and ensuring compliance with incident management standards, governance requirements, and audit expectations to minimize disruption to customers and business operations.
Lead end-to-end response activities for significant business-impacting incidents using disciplined major incident command practices.
Establish incident command structures and coordinate cross-functional response teams during critical events.
Direct prioritization, escalation, resource allocation, and restoration activities to ensure technical teams follow the highest probability recovery path.
Maintain situational awareness regarding business impact, operational risks, and recovery progress throughout the incident lifecycle.
Facilitate executive stakeholder communications by providing timely, risk-aware, and business-relevant updates.
Validate incident severity, business impact assessments, and escalation decisions against established engagement criteria.
Ensure compliance with incident management standards, governance requirements, audit expectations, and post-incident documentation.
Partner with technical teams to identify recovery strategies, support root cause analysis, and translate findings into actionable improvements.
What we're looking for
Minimum of 5 years of work experience.
Minimum of 5 years of experience in Incident Management.
Ability to work onsite at the client’s Chandler, AZ location three days per week.
Ability to work five days away per quarter.
Strong judgment under pressure and executive-level communication skills.
Broad understanding of production technology operations and SRE-aligned concepts.