Production Support Engineer II

CIBC

Confirmed live yesterday High trust
Closes in 5 days Hybrid

Quick summary

Work type
Hybrid
Location
Chicago, IL
Salary
$100,000–$120,000 / yr
Employment
Full-time
Posted
2 days ago
Freshness
Confirmed live yesterday
Closes
Oct 9, 2026 (soon)

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $142k
This role $110k
$91k most similar roles pay here $184k

This role pays less than 83% of similar roles. Most pay $115,000–$169,050 — the shaded band above. At the midpoint, this role pays about $110k versus about $142k for comparable roles.

Based on 240 similar postings.

Employer

About CIBC

CIBC (Canadian Imperial Bank of Commerce) is a leading North American financial institution offering personal, business, public sector, and institutional banking, investment banking, and wealth management services. Industry: Banking & Financial Services

CIBC currently has 4 open roles on FindRole.

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View all roles at CIBC

At a glance

TL;DR · Production Support Engineer II

As a Production Support Engineer II on the US Risk Technology team, you will support an anti-money laundering platform used for customer risk rating, transaction monitoring, and regulatory reporting. Your daily responsibilities include investigating application issues, prioritizing incidents based on severity, identifying root causes, and implementing solutions using ITIL practices. You will manage production changes, perform disaster recovery tests, and build relationships with stakeholders and vendors. The role requires technical proficiency in SAS Viya 3.5, writing complex SQL queries, and managing Linux virtual machines and PostgreSQL databases hosted on Microsoft Azure. You must be able to communicate technical concepts clearly to non-technical audiences while navigating the complexities of banking regulations. Essential skills include experience with command line interfaces, ETL pipelines, and production support within a banking environment to ensure system stability and compliance.

What you'll do

  • Investigate application issues and prioritize incidents based on impact and severity.
  • Identify root causes of technical problems and implement solutions to prevent recurrence.
  • Manage incident, change, and problem management processes using ITIL practices.
  • Write complex SQL queries and troubleshoot ETL pipelines for the AML platform.
  • Manage Linux virtual machines and PostgreSQL databases hosted on Microsoft Azure.
  • Oversee production changes, bug fixes, and version upgrades for the SAS Viya platform.
  • Perform disaster recovery tests to ensure service continuity.
  • Communicate technical concepts clearly to non-technical business stakeholders and partners.

What we're looking for

  • Must have at least 1-2 years of technical experience in application support within a bank.
  • Ability to investigate issues, prioritize incidents, and implement root cause solutions using ITIL practices.
  • Proficiency in writing complex SQL queries and troubleshooting ETL pipelines.
  • Experience with Linux virtual machines and Command Line Interface (CLI).
  • Technical familiarity with cloud computing (preferred: Azure).
  • Experience with SAS Viya and relevant certifications (preferred).
  • Strong communication skills to explain technical concepts to non-technical audiences.
  • Must be legally eligible to work at the specified location.

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