Production Operations Analyst I

Early Warning Services

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Scottsdale, AZ
Posted
3 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

How this pay compares to similar roles

Similar $141k
$100k most similar roles pay here $174k

This listing doesn't post a salary. Most similar roles pay $114,000–$167,075.

Based on 240 similar postings.

Employer

About Early Warning Services

Early Warning Services is a fintech company that operates the Zelle person-to-person payments network, the Paze digital checkout wallet, and Certos fraud prevention and identity risk solutions for financial institutions.

Early Warning Services currently has 52 open roles on FindRole.

Listed pay typically runs $149,000–$186,000 across 49 roles with salary data.

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View all roles at Early Warning Services

At a glance

TL;DR · Production Operations Analyst I

Production Operations Analyst I - Weekend Day Shift joins the Production Assurance and Resiliency - Operations Team to provide critical support for production applications, systems, and networks. This role involves monitoring system performance, overseeing file processing to ensure successful delivery, and providing initial triage and troubleshooting for internal and external customers via phone, email, or ticketing systems. The analyst will identify operational gaps, manage incidents by documenting events in a workflow tracking application, and maintain knowledge base documentation to meet audit requirements. Key technical competencies include familiarity with Windows, Linux, and IBM Mainframe operating systems, alongside proficiency in Microsoft Office applications. The role specifically supports the infrastructure for batch and real-time payment applications, ensuring the stability of financial transaction processing while maintaining high standards of data integrity and security within a 24/7 operational environment.

What you'll do

  • Provide technical support to internal and external customers via phone, email, and ticketing systems.
  • Monitor production applications, network components, and system performance to ensure operational stability.
  • Oversee file processing to ensure all input and output files are delivered successfully as scheduled.
  • Troubleshoot and resolve issues regarding unsuccessful or missing file deliveries using approved processes.
  • Identify, report, and triage system, application, and network incidents within a tracking application.
  • Escalate complex technical issues to the appropriate on-call staff for timely resolution.
  • Create and maintain documentation of operational processes to meet audit requirements and knowledge base needs.
  • Track and monitor escalated issues while providing clear communication regarding severity and status.

What we're looking for

  • Must possess eligibility to work in the United States for any employer at the date of hire.
  • High school diploma required.
  • Minimum of 1 year of work experience or on-the-job training.
  • Familiarity with Windows, Linux, and IBM Mainframe operating systems.
  • Proficiency with Microsoft Office applications.
  • Ability to research and resolve basic technical issues while communicating professionally under pressure.
  • Bachelor's degree in Information Systems or a related field (preferred).
  • Experience supporting batch/real-time payment applications or working in computer operations, application support, or customer support (preferred).

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