Product Manager, Customer Experience & Mobile App

Visa

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
New York, NY
Salary
$156,800–$251,100 / yr
Employment
Full-time
Posted
5 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $204k
This role $204k
$145k $262k
below market most similar roles pay here above market

This role pays less than 52% of similar roles. Most pay $177,737–$229,812 — the blue band above. At the midpoint, this role pays about $204k versus about $204k for comparable roles.

Based on 240 similar postings.

Employer

About Visa

Visa Inc. is the world''s largest payment network, enabling digital payments for consumers, merchants, financial institutions, and governments through its global processing network and branded card products. Industry: Payments Technology & Financial Services

Visa currently has 114 open roles on FindRole.

Listed pay typically runs $161,950–$259,450 across 110 roles with salary data.

Most-posted roles

View all roles at Visa

At a glance

TL;DR · Product Manager, Customer Experience & Mobile App

The Senior Product Manager, Customer Experience & Mobile App, Visa Infinite Access (VIA) joins the team to own and evolve key areas of the cardholder experience. This role involves defining, building, and optimizing end-to-end customer journeys across the VIA mobile app, customer communications, and support ecosystem. You will manage product backlogs, translate business needs into requirements, and lead cross-functional execution from concept through launch. Key responsibilities include driving the evolution of self-service, AI-powered support, and agent-assisted experiences. You will utilize agile delivery methodologies, product analytics, experimentation, and user research to improve satisfaction. The role focuses on the digital platform for premium cardholders, specifically solving problems related to benefit discovery, engagement, redemption, onboarding, and account management within a global payments and fintech context.

What does a Product Manager earn in New York?

Median $195400 from 308 postings across 40 companies.

See salary data

What you'll do

  • Own the product roadmap, requirements, and delivery of customer-facing capabilities for the VIA mobile app.
  • Define and optimize cardholder journeys for onboarding, benefit discovery, engagement, redemption, and account management.
  • Drive the evolution of self-service, AI-powered support, and agent-assisted experiences to improve operational efficiency.
  • Translate customer and business needs into clear product requirements, priorities, and actionable roadmaps.
  • Manage product backlogs and lead cross-functional execution from initial concept through launch and iteration.
  • Define and track KPIs related to customer adoption, engagement, satisfaction, and product performance.
  • Leverage customer feedback, analytics, and experimentation to identify and act on opportunities for continuous improvement.
  • Support market launches and operational readiness across multiple global regions.

What we're looking for

  • 5+ years of Product Management experience.
  • Experience delivering customer-facing digital products, mobile applications, or digital platforms.
  • Strong understanding of product development lifecycle and agile delivery methodologies.
  • Experience defining product requirements, roadmaps, and success metrics.
  • Strong analytical, communication, and stakeholder management skills.
  • Experience in mobile applications, fintech, payments, loyalty, travel, or premium consumer experiences (preferred).
  • Experience working on customer support, service operations, conversational AI, or self-service experiences (preferred).
  • Familiarity with customer journey mapping, service design, and user research methodologies (preferred).

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