This role pays more than
68%
of similar roles. Most pay
$183,175–$256,325
— the shaded band above.
At the midpoint, this role pays about
$247k
versus about
$220k
for comparable roles.
Based on 240 similar postings.
Employer
About Capital One Financial
Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking
Capital One Financial currently has
886 open roles
on FindRole.
Listed pay typically runs
$197,300–$225,100
across 880 roles with salary data.
Product Design Director, Frontline Servicing Experiences leads the Frontline Servicing Experiences design team within the Card Servicing & Support portfolio. This role involves managing a sizable team of designers to create high-density, responsive tools for customer service agents during live interactions. The position focuses on transforming complex backend workflows into intuitive interfaces that balance speed and clarity in a high-stakes environment. Key responsibilities include overseeing the design system for frontline platforms, integrating AI-driven features, and defining end-to-end portfolio strategy while partnering with Product and Engineering leaders. Candidates must possess expertise in product design, service design, and content design, utilizing tools like Figma to develop vision stories, journey maps, and high-fidelity prototypes. The role solves the challenge of managing complex information for agents navigating intricate card servicing tasks while maintaining a seamless experience during real-time customer conversations.
Figma
AI
UI/UX Design
Design Systems
Human-Centered Design
Prototyping
User Research
Information Architecture
SaaS
Mobile
Web
API
Cloud Platforms
Data Ecosystems
Predictive Analytics
Prompt Design
Visual Design