Director, Product Management, Servicing Experience & Platforms

Capital One Financial

Confirmed live yesterday Low trust

Quick summary

Work type
On-site
Location
McLean, VARichmond, VANew York, NYWilmington, DE
Salary
$230,400–$263,000 / yr
Employment
Full-time
Posted
50 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $228k
This role $247k
$177k $278k
below market most similar roles pay here above market

This role pays more than 62% of similar roles. Most pay $193,300–$262,450 — the blue band above. At the midpoint, this role pays about $247k versus about $228k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 2107 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 1107 roles with salary data.

Most-posted roles

View all roles at Capital One Financial

At a glance

TL;DR · Director, Product Management, Servicing Experience & Platforms

The Director, Product Management, Servicing Experience & Platforms joins the Servicing and Platforms team to modernize operational processes and deliver innovative customer experiences. This leader will build and execute a strategy across multiple operations teams to unlock self-servicing, speed, and transparency while meeting operational efficiency targets. Key responsibilities include leading high-performing teams of product managers, engineers, designers, strategists, and data scientists to drive rapid experimentation and data-driven discovery. The role requires proficiency in human-centered design, business focus, technology-driven solutions, integrated problem solving, and transformational leadership. Candidates should possess experience with agentic development, Claude, and agentic software product development frameworks. The work focuses on leveraging agentic automation, money movement, and messaging to solve complex customer problems and reshape the product management workflow through emerging generative technologies.

What you'll do

  • Reimagine operational processes using agentic automation, money movement, and messaging to improve customer self-servicing.
  • Build and execute a multi-team strategy to deliver differential customer experiences and meet operational efficiency targets.
  • Lead and develop high-performing teams of product managers, engineers, designers, strategists, and data scientists.
  • Drive the "AI Understand" roadmap to integrate generative and agentic technologies into the product management workflow.
  • Develop strategic initiatives for rapid experimentation and market validation to bypass traditional delivery bottlenecks.
  • Refine cross-functional operating models to ensure unified team alignment on specific goals and outcomes.
  • Translate business strategy into consumer-facing digital products that deliver innovative and resilient solutions.

What we're looking for

  • Bachelor's degree in any field.
  • At least 5 years of Product Management experience.
  • Experience translating business strategy and analysis into consumer-facing digital products (preferred).
  • Recent, hands-on experience owning end-to-end strategy and execution within a fast-moving technology corporation (preferred).
  • Agentic development forward with experience using Claude and agentic software/product development frameworks (preferred).
  • Strong analytical acumen (preferred).
  • At least 2 years of experience managing a team (preferred).

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