Director, Product Management, Servicing Experience & Platforms

Capital One Financial

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
McLean, VARichmond, VANew York, NYWilmington, DE
Salary
$230,400–$263,000 / yr
Posted
3 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $234k
This role $247k
$182k most similar roles pay here $289k

This role pays more than 60% of similar roles. Most pay $195,400–$272,187 — the shaded band above. At the midpoint, this role pays about $247k versus about $234k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 998 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 992 roles with salary data.

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View all roles at Capital One Financial

At a glance

TL;DR · Director, Product Management, Servicing Experience & Platforms

As Director, Product Management, Servicing Experience & Platforms, you will join the Bank Product team to modernize operational processes and deliver innovative customer experiences through technology. You will build and execute a strategy across multiple operations teams to unlock self-servicing, speed, transparency, and accuracy while empowering front-line and back-office associates. Your daily work involves leading high-performing, cross-functional teams of product managers, engineers, designers, strategists, and data scientists to drive measurable impact through rapid experimentation and data-driven discovery. The role requires expertise in human-centered design, business focus, technology-driven solutions, integrated problem solving, and transformational leadership. You will specifically work with agentic automation, money movement, messaging systems, and generative technologies like Claude. This position addresses the challenge of scaling bank products while improving operational efficiency through advanced software and automated workflows within the financial services sector.

What you'll do

  • Reimagine operational processes using agentic automation and money movement to improve customer self-service and accuracy.
  • Execute a multi-team strategy to deliver differentiated customer experiences and meet operational efficiency targets.
  • Build and lead high-performing teams of product managers, engineers, designers, and data scientists.
  • Lead the "AI Understand" roadmap to integrate generative and agentic technologies into the product management workflow.
  • Develop strategic initiatives that enable faster learning and market validation by removing delivery bottlenecks.
  • Refine cross-functional operating models to ensure team alignment on shared goals and outcomes.
  • Translate business strategy into high-impact, consumer-facing digital products.

What we're looking for

  • Bachelor's degree in any field.
  • At least 5 years of Product Management experience.
  • Experience translating business strategy and analysis into consumer-facing digital products (preferred).
  • Recent, hands-on experience owning end-to-end strategy and execution within a fast-moving technology corporation (preferred).
  • Agentic development forward with strong analytical acumen and knowledge of agentic software/product development frameworks (preferred).
  • At least 2 years of experience managing a team (preferred).

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