Product Design Director, Card Servicing and Support Platform Design

Capital One Financial

Actively hiring Verified listing
McLean, VA · New York, NY · Richmond, VA Posted 10 days ago $230,400–$263,000 / year
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At a glance

AI generated

TL;DR

The Product Design Director role at Capital One’s Card Servicing & Support Platform Design team involves leading a cross-disciplinary design group to create sophisticated internal tools and governance structures that streamline credit card servicing experiences. This senior-level position requires expertise in service design and systems thinking, with responsibilities including defining design strategies for nascent business areas, standardizing complex workflows through design systems, and educating technical stakeholders on the value of human-centered design. The ideal candidate should have extensive experience leading product design teams and be proficient in tools like Figma, while also demonstrating a strong portfolio that showcases leadership and impact. This role is crucial for transforming internal enterprise tools into world-class experiences, aligning with Capital One’s mission to enrich customer interactions through innovative digital solutions.

Skills

Figma Design Systems UX/UI Service Design Content Design Product Management Engineering Web Technologies Mobile Technologies OKRs Roadmaps Business Case Development Interdisciplinary Team Management Collaboration Communication Problem-Solving

What you'll do

  • Define design strategy for high-priority, emerging business areas in card servicing.
  • Lead the design of sophisticated internal platforms and tools for content governance.
  • Oversee creation of consistent patterns to reduce technical debt across diverse portfolios.
  • Prototype complex workflows and lead through hands-on making with team members.
  • Educate partners and stakeholders on design value while delivering high-impact solutions.

What we're looking for

  • At least 8 years of experience in product design role
  • At least 3 years of experience leading design teams
  • Experience in a toolkit spanning product, service, strategy, and content design
  • Proficiency with web and mobile technologies to inform sound decisions
  • Expertise with design tools like Figma and managing interdisciplinary teams
  • Strong leadership and communication skills across complex organizations
  • Ability to develop business cases linking UX/UI to business value

Market check

Salary context

This $230,400–$263,000 range sits above 78% of similar postings on FindRole.

Peer median band

$164,800–$239,100

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$167,500–$238,575

Middle half of comparable postings.

Based on 239 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 489 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 483 roles with salary data.

Most-posted roles

View all roles at Capital One Financial

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