Process Documentation & AI Enablement Associate, Commercial Real Estate, Commercial Term Lending

What you'll do

• Analyze current-state and future-state business processes to document end-to-end workflows.
• Create and maintain process flow diagrams, decision trees, and workflow maps in Visio or Lucidchart.
• Develop and publish procedures, job aids, and playbooks within Confluence.
• Ensure all documentation aligns with organizational standards, governance requirements, and control expectations.
• Identify and integrate approved AI capabilities into documentation, training, and operational workflows.
• Build and maintain prompt libraries and AI-assisted templates to accelerate content creation.
• Maintain knowledge repositories to ensure content remains current as processes or requirements change.

What we're looking for

• 3+ years of experience in process documentation, technical writing, business analysis, operations, or related disciplines.
• Advanced proficiency in Microsoft Visio and Word.
• Experience creating and managing content within Confluence.
• Experience documenting operational workflows, controls, or regulatory processes.
• Experience using Microsoft Copilot, LLM Suite, or other approved AI tools to improve productivity and documentation quality.
• Strong written and verbal communication skills with the ability to simplify complex concepts into clear procedural documentation.
• Proficiency in Microsoft Office Suite, including PowerPoint and Excel.
• Experience within Commercial Real Estate, Risk, Compliance, or Technology organizations (preferred); knowledge of change management or digital transformation (preferred).