below marketmost similar roles pay hereabove market
This role pays less than
99%
of similar roles. Most pay
$127,950–$203,168
— the blue band above.
At the midpoint, this role pays about
$83k
versus about
$166k
for comparable roles.
Based on 240 similar postings.
Employer
About Dell Technologies
Dell Technologies is a US-based technology company that designs and sells PCs, servers, storage and networking hardware, along with related software and IT services. Its product lines include the XPS, Latitude and Alienware PCs and the PowerEdge server and PowerStore storage families.
Dell Technologies currently has
104 open roles
on FindRole.
Listed pay typically runs
$172,000–$236,500
across 95 roles with salary data.
The Process Automation - AI Servers Technical Support joins the AI Support Services team to shape the future of AI Server Technical Support. In this role, you will design, build, and deploy process automation and agentic AI workflows to eliminate manual work and accelerate service delivery for global AI Solutions customers. You will work cross-functionally with Service Delivery, Repair Operations, and Engineering to automate resolution processes. Key responsibilities include developing automated workflows using low-code, no-code, and scripted solutions, as well as integrating technologies with Salesforce, SharePoint, and internal applications. Required skills include proficiency in Python, JavaScript, or TypeScript, Git/GitHub, APIs, and REST services. You must also possess familiarity with agentic frameworks, prompt engineering, and commercial LLMs to solve complex technical support problems.
Design, develop, and maintain automated workflows using low-code, no-code, and scripted solutions.
Build and deploy agentic AI solutions and autonomous workflows that interact with business systems.
Integrate automation technologies with enterprise platforms like Salesforce, SharePoint, and internal applications.
Identify automation opportunities and optimize business processes in partnership with stakeholders.
Test, monitor, and document automation solutions to ensure continuous enhancement.
Stay current on emerging AI and automation technologies to improve service delivery.
What we're looking for
Bachelor's degree in Computer Science, Software Engineering, Information Systems, Data Science, or a related technical field.
Master's degree in Cybersecurity.
Strong analytical, problem-solving, and independent learning skills.
Proficiency in programming (Python, JavaScript, or TypeScript) and version control (Git/GitHub).
Experience with automation platforms, APIs, REST services, and system integrations.
Familiarity with AI technologies, including agentic frameworks, prompt engineering, and commercial LLMs.
Experience with business analysis, data visualization, and database querying using Excel, Power BI, Tableau, and SQL (preferred).
Knowledge of process improvement methodologies and tools, including Lean/Six Sigma, Value Stream Mapping, BPMN, and operational transformation initiatives (preferred).
AI
Business Process Management
Operating Model Design
Change Management
Agile
Lean Six Sigma
Digital Modernization
Enterprise Transformation
Governance
Continuous Improvement
Python
AWS
LLM
Agentic AI
Jenkins
CI/CD
Microservices
RAG
DynamoDB
Lambda
S3
API Gateway
Step Functions
CloudFormation
Go
JavaScript
Data Pipelines
APIs
Process Mining