Problem Manager

General Dynamics

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Quick summary

Work type
On-site
Location
—
Salary
$111,155–$150,385 / yr
Posted
17 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $185k
This role $131k
$98k most similar roles pay here $234k

This role pays less than 93% of similar roles. Most pay $160,300–$208,800 — the shaded band above. At the midpoint, this role pays about $131k versus about $185k for comparable roles.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1119 open roles on FindRole.

Listed pay typically runs $124,397–$151,803 across 981 roles with salary data.

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At a glance

TL;DR · Problem Manager

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Problem Manager joins the IT Infrastructure and Operations team to ensure the stability and reliability of IT services by identifying, analyzing, and resolving root causes of recurring incidents. The role involves owning the problem management process, facilitating and documenting root cause analysis sessions with technical teams and stakeholders, and implementing preventive measures to minimize operational disruptions. Key responsibilities include managing the Known Error Database, creating performance dashboards, and collaborating with Helpdesk, Operations, and Development teams to bridge gaps in identifying systemic issues. Candidates must possess a Bachelor’s degree in Computer Science or Information Technology, along with ITIL Foundation certification and experience in the federal government contract space. Required skills include proficiency in ServiceNow, data analysis tools, and strong communication abilities to coordinate between technical teams and business stakeholders within this complex infrastructure environment.

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