Data Incident and Problem Management Analyst

General Dynamics

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$128,039–$173,229 / yr
Posted
10 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $148k
This role $151k
$110k most similar roles pay here $185k

This role pays more than 54% of similar roles. Most pay $119,050–$177,575 — the shaded band above. At the midpoint, this role pays about $151k versus about $148k for comparable roles.

Based on 239 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1123 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 984 roles with salary data.

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At a glance

TL;DR · Data Incident and Problem Management Analyst

The Data Incident and Problem Management Analyst joins the Case Management Modernization team to support a cloud-based solution for federal courts. This role involves coordinating incident response, performing root cause analysis, managing problem management processes, and driving continuous operational improvements for the data platform. Additionally, the individual serves as a Security & Compliance Engineer, monitoring security controls and ensuring regulatory compliance across the program's environment. Key responsibilities include developing runbooks, tracking metrics like MTTR, and facilitating cross-functional communication during major incidents. The role requires proficiency in SQL, Jira, Confluence, and BI tools such as Power BI or Tableau. Candidates should possess skills in data management analysis, incident resolution, and data security while working with technologies like Snowflake, Databricks, and AWS. The work focuses on solving complex data governance, engineering, and infrastructure challenges within a regulated federal environment.

What you'll do

  • Coordinate incident response activities for data platforms to ensure timely detection, escalation, and resolution.
  • Lead root cause analysis (RCA) for significant incidents and document corrective actions.
  • Manage the problem management process by tracking recurring issues and long-term remediation plans.
  • Develop and maintain incident response runbooks, escalation procedures, and communication protocols.
  • Implement and monitor security controls and compliance requirements across the operational environment.
  • Track and report performance metrics such as MTTR, recurrence rates, and SLA compliance to leadership.
  • Conduct trend analysis on incidents and security events to identify systemic issues and recommend preventive measures.
  • Support disaster recovery exercises and provide documentation for audits and regulatory reporting.

What we're looking for

  • Must have an MA/MS degree with 5+ years of experience or a BS/BA degree with 7+ years of general experience and 5+ years of specialized experience.
  • Experience may be considered in lieu of a degree.
  • Proven experience as a Business Analyst on enterprise IT or data programs.
  • Demonstrated experience supporting cloud data platforms, analytics, or data initiatives.
  • Strong skills in requirements management, data analysis, documentation, and communicating with both technical and non-technical stakeholders.
  • Experience in Agile/Scrum environments using Jira and Confluence.
  • Proficiency with SQL for data querying and BI tools such as Power BI, Tableau, or QuickSight.
  • Familiarity with data governance, metadata management, and data quality practices.

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