Data Incident and Problem Management Analyst

General Dynamics

Confirmed live today High trust
Remote

Quick summary

Work type
Remote
Location
Washington, DC
Salary
$128,039–$173,229 / yr
Posted
55 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $149k
This role $151k
$108k $189k
below market most similar roles pay here above market

This role pays more than 51% of similar roles. Most pay $117,500–$181,485 — the blue band above. At the midpoint, this role pays about $151k versus about $149k for comparable roles.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1377 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.

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At a glance

TL;DR · Data Incident and Problem Management Analyst

The Data Incident and Problem Management Analyst joins the CMM Data Modernization and Governance team to support the Case Management Modernization program. This role involves coordinating incident response, performing root cause analysis, and managing long-term remediation plans for the data platform and its supporting applications. The analyst will also serve as a Security & Compliance Engineer, implementing and monitoring security controls and compliance requirements across the operational environment. Key responsibilities include developing incident response runbooks, tracking metrics like MTTR, and facilitating cross-functional communication during major incidents. Required skills include data management analysis, incident resolution, SQL, and proficiency with BI tools like Power BI or Tableau. Candidates should have experience with cloud data platforms such as Snowflake, Databricks, or AWS, and understand data architecture concepts like data lakes and warehouses.

What you'll do

  • Coordinate incident response activities for data platform and application incidents to ensure timely detection and resolution.
  • Lead root cause analysis for significant incidents and document findings, contributing factors, and corrective actions.
  • Manage the problem management process by tracking recurring issues, known errors, and long-term remediation plans.
  • Implement and monitor security controls, configurations, and compliance requirements across the operational environment.
  • Develop and maintain incident response runbooks, escalation procedures, and stakeholder communication protocols.
  • Track and report incident and problem management metrics, such as MTTR and SLA compliance, to leadership.
  • Conduct trend analysis on incidents and security events to identify systemic issues and recommend preventive measures.
  • Support disaster recovery, continuity, and major incident exercises.

What we're looking for

  • MA/MS degree with 5+ years or BS/BA degree with 7+ years of general experience in information systems and 5+ years of specialized experience.
  • Proven experience as a Business Analyst on enterprise IT or data programs.
  • Demonstrated experience supporting cloud data platforms, analytics, or data initiatives.
  • Strong skills in requirements management, data analysis, documentation, and SQL for data querying and validation.
  • Experience in Agile/Scrum environments using Jira/Confluence.
  • Proficiency with BI/reporting tools such as Power BI, Tableau, or QuickSight.
  • Familiarity with statistical analysis tools/techniques (e.g., Excel, R, Python) (preferred).
  • ITIL, Security+, AWS, or related certification (preferred).

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