Principal Site Reliability Engineer

What you'll do

• Design, operate, and improve Citrix Virtual Apps and Desktops environments including StoreFront and provisioning services.
• Build PowerShell scripts and automation for infrastructure tasks like configuration management, patching, and image updates.
• Develop monitoring dashboards, synthetic checks, and alerts to track application performance and system health.
• Lead complex troubleshooting and root cause analysis for critical incidents across network, storage, and application dependencies.
• Manage capacity planning by forecasting demand and ensuring sufficient resources for high availability and disaster recovery.
• Execute large-scale platform changes including Windows upgrades, cloud migrations, and security remediation.
• Provide technical leadership by mentoring engineers, reviewing designs, and defining service-level objectives.

What we're looking for

• Must have 6 to 10+ years of experience in site reliability, systems engineering, infrastructure engineering, or production operations.
• Requires deep hands-on experience engineering and supporting production Citrix Virtual Apps and Desktops environments.
• Requires advanced Windows Server troubleshooting skills including Active Directory, Group Policy, DNS, certificates, and authentication.
• Must possess strong PowerShell development skills for building and maintaining operational automation.
• Ability to diagnose complex issues involving networking, load balancing, compute, storage, and operating systems.
• Experience with monitoring, incident response, capacity planning, and high-availability or disaster-recovery practices is required.
• Must demonstrate a record of leading technical initiatives and providing clear written and verbal communication.
• Experience with Oracle Cloud Infrastructure, healthcare applications, or NetScaler is preferred.