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This role pays more than
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At the midpoint, this role pays about
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Based on 240 similar postings.
Employer
About Microsoft
Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing
Microsoft currently has
694 open roles
on FindRole.
Listed pay typically runs
$119,800–$234,700
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JOB TITLE: Principal Product Managers-Security: Customer Voice and Product Insights
The Principal Product Managers-Security: Customer Voice and Product Insights join the Customer Value Creation organization within Microsoft Security Engineering. In this role, you will lead a cross-functional virtual team to manage post-launch customer feedback for Microsoft Defender, Microsoft Sentinel, Microsoft Entra, Microsoft Purview, and Microsoft Intune. You will build insights dashboards, define data models, and use AI-assisted analysis to group feedback, identify patterns, and turn signals into actionable recommendations for Product Engineering. Key responsibilities include triaging incident and non-incident items, driving tradeoff decisions regarding quality and supportability, and engaging directly with enterprise customers to clarify technical blockers. You must possess deep expertise in cloud architectures, security operations, and data governance while utilizing telemetry, analytics, and automation to streamline the feedback loop.
Lead a cross-functional virtual team to triage, prioritize, and resolve in-market customer feedback for security products.
Analyze support trends, telemetry, and research using AI-assisted tools to identify patterns and product gaps.
Develop data models and insights dashboards to provide leadership with a clear view of product status and impact.
Translate complex customer scenarios into actionable requirements and technical tradeoffs for Product Engineering teams.
Engage directly with enterprise customers to clarify technical blockers, architectures, and expected product behaviors.
Coach peer product managers to ensure consistent adoption of the feedback framework across the organization.
Validate and diagnose product signals to distinguish between software gaps and configuration or operational issues.
Communicate clear decisions, rationales, and follow-through timelines to field and support teams.
What we're looking for
Bachelor's Degree and 8+ years of experience in product/service/program management or software development, or equivalent experience.
Ability to pass Microsoft and Microsoft Cloud background checks.
Bachelor's Degree and 12+ years of experience in product/service/program management or software development, or equivalent experience (preferred).
4+ years of experience taking a product, feature, or experience to market (preferred).
6+ years of experience improving product metrics or disrupting a market for a product, feature, or experience (preferred).
5+ years of experience with data security, cloud security, or security operations products, including Microsoft Purview, Defender, Sentinel, or Entra (preferred).
Experience turning post-launch signals into prioritized requirements and influencing senior stakeholders without direct authority (preferred).
Experience building feedback systems, insights dashboards, and using AI-assisted analysis to summarize and categorize feedback (preferred).
Zero Trust
Artificial Intelligence
Microsoft Defender
Microsoft Sentinel
Microsoft Entra
Microsoft Purview
Cybersecurity
Security Architecture
AI Safety
Reference Architecture
Identity Fabric
Data Boundaries
AI Risk Governance
Technical Roadmap
Artificial Intelligence
Cybersecurity
Cloud Services
Distributed Systems
Knowledge Graphs
Release Governance
Incident Management
Service Health Reviews
Software Development
Platform Technologies
Data Science
Microsoft Defender for Endpoint
Endpoint Detection and Response (EDR)
Runtime Security
Azure
Windows
Cybersecurity
Threat Intelligence
Incident Response
Detection Engineering
AI
Cloud Services
CISSP
Telemetry